Umpqua Bank Winchester Ave, Reedsport

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• G

  Gaile Regan

  5

  Great customer service! I changed banks, first thing... Umpqua Bank did all the changes to 3 direct deposits, social security, pensions etc. without me calling anyone ,NOT EVEN SS! they did it, SO EASY, PAINLESS. Phone banking very easy and understandable! What a stress free experience, got my awesome mortgage w/Umpqua, Umpqua Bank helps you understand and wants to provide you any financial answers and help.

• G

  Grisly Godin

  1

  Since Covid 19, the bank will not except an expired ID to cash checks. Even with the oregon extention to get new ID to October 1 2020. They will open a new account but your ID isn't good enough to cash your check which is drawn from Umpqua and you have been cashing checks at there bank for over 2 years. Umpqua is only making things harder for people. What a joke.

  Response from the owner

  Hi Grisly Godin At Umpqua Bank, we take pride in our customer service. We are sorry if you think that Umpqua is making things harder for you in regards to your ID. We are trying to help as many people as possible during these difficult times. Please keep in mind your complaint will be submitted to the proper department. Thank you for visiting us in Reedsport, hope to see you again soon!

• A

  A'eron Blackman

  4

  Largest bank full service bank in town. Friendly service both inside and at the drive-thru. Better than average coffee inside. If you need a bank, I recommend this one.

• S

  SmileForMe360

  2

  The bank does have good people, just needs more workers as the wait lasts up for 15 to 20 minutes the longest.

• A

  Allison Ortwein

  1

  Very difficult to get ahold of our loan officer.

  Response from the owner

  Hello Allison, We’re very sorry to hear about the experience you had reaching a loan officer. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. For immediate assistance you may also reach out to our loans by phone team to assist at 866-760-2121. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.