Umpqua Bank Western Ave, Petaluma

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• J

  Jordan Wells

  1

  I've been trying to close my account with Umpqua bank for over a month now. Initially I called into their customer service line and their representative said that I needed to sign in online and create a message and state that I wanted to close my account. So thats what I did, and Umpqua responded that they needed additional approval from the Petaluma office before they can close the account and they would be contacting me. It has been over a month since I put in my request and nobody has contacted me. Meanwhile they keep taking fees from my account. This is very bad customer service. I will NEVER be banking with Umpqua again. I recommend you look elsewhere for your banking needs

• D

  Darin Dias

  5

  I love Umpqua and the people at this branch are exceptionally​ nice and great to talk to. Switch to Umpqua for a much better banking and experience.

• M

  M. R. Clevenger

  5

  Excellent Bank! Friendly supportive efficient service! Much appreciated superior banking! Very conveniently located! Good hours!

• C

  Cynthia Lawder

  5

  Love this bank and the people in it, especially Tim and Cindy!