Umpqua Bank 3rd St, Tillamook

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• R

  Renee Park

  3

  The service here is usually really good and the people are super nice but today i went to get a cash advance through the drive thur, i was told i need to come inside because they dont do cash advances throught the drive thru. Once i got inside i stood there for literally a half hour waiting to be helped while they helped everyone in the drive thru. I left after standing there for 27 minutes and not being helped at all. I went to US bank and was in and out within 4 minutes.

  Response from the owner

  Renee Park, we’re very sorry to hear you aren’t happy with the service you received. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

• p

  patty sumerlin

  1

  They are closing my dads accounts because he wanted cash out of his own accounts, He has been with them for around 30 years, You can be sure I will tell as many people as I can about how they treat people with money . I really shouldn't even give them one star,

  Response from the owner

  Patty, thank you for taking the time to leave a review. We take this account of your dad's experience seriously and would like to learn more about the situation. If you are an owner of the account, please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help. If you aren't an owner, we would recommend that your dad reach out so that we can appropriately research the issue and assist. We hope that you have a great rest of your day.

• G

  George Park

  1

  Called night before and asked best time to come in for a notary. They said between 9 and 10 is best[manager]. Showed up at 9:30 and still nobody to do a notary. Waste of time and gas.(35 miles) Oh and manager is super arrogant. I don't know how he became the manager with that attitude.

• k

  karl Luhrs

  1

  Worst bank I've ever dealt with customer service is a joke the employees will lie to you and play stupid about it when confronted. If you want people playing games with your money this is the bank for you

• A

  Amaanjit Singh

  5

  Renee is great and always does her best to help out.

  Response from the owner

  Hi Amaanjit. At Umpqua Bank, we take pride in our customer service. We're glad you found Renee friendly! Thank you for visiting us in Tillamook, hope to see you again soon!

• J

  Jessica Lynn

  5

  RENEE!<3 is my girl and she is so kind and so amazing<3