UFirst Credit Union S Highland Dr, Cottonwood Heights

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$2500

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  Liz W Poch

  5

  Paige is the best! Everyone at this branch is super friendly and incredibly helpful! They always go the extra mile to make sure I have a great experience. I'm always so impressed with the staff when I stop by. Thank you!

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  Sarah Jensen

  5

  My fiance and I had an awesome stress-free experience with our first auto loan here. Paige is very kind and helpful!! She was very patient answering all our questions and helping us through the whole process. Highly recommend her and the whole team here. Really a great experience.

  Response from the owner

  Thank you for your kind review Sarah! Our staff love to hear about the positive ways they have helped our members. We will continue to work hard and provide the very best service for you at any of our University Federal Credit Union Locations. Thank you! -David S. University Federal Credit Union

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  Mario D'Ambrosio

  1

  I have updated my systems on two titles for cars to be sent to the correct address and both were not updated by UfCU so now I get to waste my time because of their mistake. I would not recommend this group. Will not do business with them again.

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  Kathleen Hambly

  5

  Simone is the best. She helped me to defer my car loan in these weird times. She was not only respectful but she was funny and the most helpful person that I have talked to all day. Thank you so much Simone. you are the best.

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  Haley Savage

  1

  The worst banking/credit experience i’ve ever gone through. The most limited routes to paying your loan of any financial institution i’ve ever heard of. $10 over the phone $5 on their very own website BUT ITS FREE IF YOU SNAIL MAIL YOUR MONEY. Even if you’re locked out of your online account by their error they won’t wave the fees or take your money in any other way. Multiple times have falsely recorded financial agreements & when i went two separate times in the middle of the day to speak with someone to rectify the situation they left me in the waiting room for over an hour with ZERO communication that someone would be there to assist me in giving them their own money. The pudgey manager in the back office should cover his window if he’s going to eat multiple full size candy bars while ignoring eager customers wanting to again GIVE YOU MONEY. If you’re used to paying your bills on an app or handling billing issues in a few minutes over the phone this isn’t the place for you. No customer service on weekends or past 5 so forget trying to pay your bills on the weekend. You can set up autopay but you have to go in house to their 1 of 2 locations & fill out a paper. they’ll forget to file it as they have your financial arrangements in the past & they’ll make you drive all the way up to fill out the exact same paper. You can have the nicest staff in the world doesn’t cover up that y’all are stuck in the 90s.

  Response from the owner

  Hello Haley! We are sorry to hear about your experience and would like to learn more about how we could improve future visits. If you could please leave us additional information at our "contact us" page about the branch you visited or contact our member service center at (801) 481-8800, we will do our best to make banking with University Federal Credit Union a great experience! https://www.ucreditu.com/contact/index.html - David S. University Credit Union

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  Robin McClure

  1

  If I could put this at zero I would- the Cottonwood manager was present at the Draper location when I had a loan officer that goes by "M" be disrespectful on the phone followed by leaving the phone off the hook and making rude comments. This team is unprofessional including the newer manager that aproved this treatment (New location manager at Cottonwood). I had very sweet memories with the prior manager. This bank may be local, but unfortunately has lost the local touch. I've been banking with this company for over 12yrs and will now be looking else where for my banking needs. Would not no longer recommend University Federal Credit Union - regardless of the location in the valley.

  Response from the owner

  Hello Robin! We are sorry to hear about your experience and would like to learn more about how we could improve future visits. If you could please leave us additional information at our "contact us" page about the branch you visited we will do our best to make banking with University Federal Credit Union a great experience! https://www.ucreditu.com/contact/index.html - David S. University Federal Credit Union

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  Bryce Wood

  1

  Only been to this branch twice. I walked into the branch. four people are standing up from and I wait like 5 minutes to be helped and then the hole process of depositing my money took 25 mins. Ben was my cashier I counted my money in front of him and also told him the total amount. And he missed counted 50 dollars he deposited the total wrong called me later and had to fix the error. Near the end of the deposit I requested a receipt then asked me if I would like a receipt. It takes only 5-10 mins at other branches. I am just so confused why I had a bad experience. Felt I needed to share.

  Response from the owner

  Hello Bryce, We are sorry to hear about your experience. We will forward on your concerns and do our best to make your experience an exceptional one moving forward. Thank you for being a member! -David S. University Credit Union

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  Rachel Steed

  5

  Friendly, comprehensive service. We were able to get debit cards in the branch, and the teller fixed our account so we wouldn’t be incorrectly charged a monthly fee. Highly recommend!

  Response from the owner

  Thank you for the wonderful review! We are glad to hear about the great service you received and look forward to future visits. Thank you for being a member! -David S. University Credit Union

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  A.J. Backe

  5

  I love University Credit Union! This location is conveniently located on Highland Drive and rarely do I have to wait in line to make transactions. The branch manager's priority is clearly to best help members, something you don't always find at other financial institutions. Thank you for your professionalism UFCU!

  Response from the owner

  That is great to hear A.J.! We always appreciate kind words from our amazing members. Thank you! -David S. University Federal Credit Union

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  Bree Ballard

  1

  Beware of this credit union , They have excellent customer service , no one communicates with each other and they call you every few days if your late on payments even if you already made arragment. Im disapointed in the credit union as soon as were done with our loans we will be closing our account !

  Response from the owner

  Hello Bree! We are sorry to hear about your experience and would like to learn more about how we could improve future visits. If you could please leave us additional information at our "contact us" page about the branch you visited or contact our member service center at (801) 481-8800, we will do our best to make banking with University Federal Credit Union a great experience! https://www.ucreditu.com/contact/index.html - David S. University Credit Union