U.S. Bank Branch E High St, Potosi

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• M

  Michael Lococo

  1

  I was told their was a over draft on my card of $5 and something cents.How could there be a over draft when I write no checks.I then dropped $7 in the night deposit box a week later I get a letter saying I owe them over $7 and if I don't pay it in a certain amount of time I'll be charged $25.I called yesterday and asked if she got my $7,she said I owe $7.20 for a monthly service fee,I told her to close my account, she said it can't be close and if I don't pay the $7.20 it'll go up to $25 and so on.Well I had recorded our conversation. And just wrote the bank manager to tell her to close my account. I'll keep you all posted.

  Response from the owner

  Hello Michael, We are so sorry to hear about any confusion regarding your account. If you have any additional questions or open issues, we would encourage you to contact our customer care team by calling 877-654-4918 to speak in greater detail about your experience with a representative. Kind regards, The U.S. Bank Social Media Team

• P

  Paris Robbins

  5

  Found a fee on my savings account which I had never received the entire time I have had my account (7 years). Spoke with Lisa who was very kind and explained the fee, got it reversed, and gave me other options for accounts to avoid to avoid fees in the future.

• V

  Very Very Good Jerky Co.

  1

  New to the area. Did not feel like a valued customer :( Called to confirm information before I drove an hour, was greatly misinformed! I was unable to complete a money transfer. Was asked to produce all my documentation, although all funds had cleared. Making the tranfer I was told in the phone would be okay if I got there before 3. Got there before 3 and was told it would not get there in time and would be more trouble than it was worth to do, was told to get a check and overnight it. When called to complain was told this branch has alot of fraud problems.

  Response from the owner

  We never want you to feel that you aren't valued, Crisstina. We would like the chance to help you further if we can. If you are interested, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. I hope we get the chance to assist you further. ^Kim