U.S. Bank Branch Paseo Del Pueblo Sur, Taos

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• J

  Jeffrey Wasilowski

  5

  So very easy to do anything. They are right on it and completed in a flash. Never had a single issue. Miss the El Prado branch up north but happy enough to make it work.

• D

  Dylan Walker

  1

  Extremely slow and I would not recommend using this branch if you plan on being anywhere within the next hour or two. US bank has three locations in Taos and yet one of them isn’t even open. The lines typically extend out into the street and you will most likely wait a minimum of 30 minutes to receive service. This bank seems to forget that customer service and well being fall on the same standard. There is no excuse for the lack of performance. Other banks have adapted to quickly serve their customers regardless of COVID-19 procedures. This bank has not. I have heavily debated changing banks due to this issue.

  Response from the owner

  Hello Dylan. Thanks for taking the time to leave a review. We're sorry to hear you experienced a long wait time during your recent visit to this location. We understand time is precious, especially when you're waiting with young kids in the car. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9349. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Dg Waugaman

  1

  The worst bank I’ve known. They took my deposit to open an account , several thousand dollars, and refuse to let me have access even after my check to them had cleared weeks ago. Avoid this bank or you will be unhappy and unable to get your money.

  Response from the owner

  Hello Dg. New accounts may require information presented to be verified before the account is accessible. To have the matter looked into please call 800.572.2659 and provide some details of the issue. A banker will reach out to you within 2 business days to discuss what will be needed to complete the opening process. We hope to see the matter resolved soon. Thank you. ^Ryan

• J

  Jake n Jolt LaFore

  1

  Worst service EVER... 50 minutes in a drive thru line is ridiculous. Open your lobby. Stop using the pandemic as an excuse to inconvenience your customers. Many other banks have opened up.

  Response from the owner

  Thank you for sharing your feedback, Jake. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

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  James Reese

  1

  Poor customer service and awful communication. I waited in the commercial lain for over 45 minutes stuck behind one vehicle at the window, while many customers cycled threw the next lane. At the least they could tell people to use the other lane....

  Response from the owner

  Hello James, I understand the frustration a long wait in line can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #12109 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• E

  Emily Anderson

  5

  Visited my family from out of town to pull out some cash. I had a great transaction with Raychel! She was super informative! I had no idea how to use the mobile app and she was super paitent with me and helped me fully understand how to work it.

• B

  Brian Williams

  1

  This branch has got to be the world's slowest. It's quicker to drive across town to another branch and do my banking there.

  Response from the owner

  Hello Brian, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• R

  Ray and Ky

  5

  Great staff. Always a busy branch but they’re a great team.

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  Cait M

  1

  This is consistently the worst bank EVER. Find anywhere else to go to bank. Honestly.