U.S. Bank Branch E 3rd St, Willow Springs

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• M

  Mike Goettl

  1

  Worst bank branch ever. Do not put your money in this low quality, poor service, unfriendly, scam of a bank.

  Response from the owner

  Hi Mike, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1185 to [email protected]. Once we receive your contact information we will reach out to you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• K

  Kay Losh

  1

  The branch lobby is open 4 days/week for 4 hours each day...! They didn't answer the phone for the first hour they were "open"(?); 8 calls in an hour went unanswered. Two of the 3 "customer service" people were totally unhelpful, not really listening or trying to help. One, Christy, was finally able to do what I needed--a simple change if address and a request for statements. I'd hardly call this a bank! If I could do no stars, that would be my review!

• C

  Cat Sloniker

  1

  Had many poor experiences at this branch. They are not good at communicating. Was able to go to a different location and get what I needed as far as loans and accounts go. Only go here when desperate or to make a very simple deposit, although they've messed that up for me too.

  Response from the owner

  Hello, Cat. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• K

  Kay White1

  5

  I have. Been with this bank for over 36 years and use no other. I have always been pleased with the service I've gotten. Thank you, Folks.

• D

  Doris Lenihan

  5

  We have been with this bank for over 20 years. They have made it easy to get a loan, give good advise and all the staff are wonderful!

• j

  joshua deatherage

  1

  One of the few banks in the whole area that charges a fee to cash a check drawn on their own bank

  Response from the owner

  Thank you for taking the time to share your feedback with us Joshua. If you would like to discuss our fee structure and ways to avoid certain fees, we would love to speak with you. Please send us an email to [email protected] with your phone number and reference number 5237, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• a

  allen lockett

  5

  I opened my account here they were friendly and very helpful