U.S. Bank Branch W Lincoln Ave, Fergus Falls

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  Jeff Rutten

  1

  What garbage service.. only open 5 hours a day at the fergus location. Anybody that banks here is forced to go online app or deal with night deposits. Pretty sad when you have to take time off work and loose money just to go take care of your money.

  Response from the owner

  Thank you for taking the time to share your feedback, Jeff. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

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  Carina Finseth

  1

  Sat in line yesterday behind just one car. I got there 6 minutes before closing, saw the vehicle in front of me was being helped, so I stayed in that line thinking they'd be done shortly. Car finally pulls away just as the clocked turned 5:01. I quickly pull ahead and she's pulling down the screen. I say, "Excuse me but I was here waiting behind that car for 6 minutes." Her gross response was, "No, you weren't, you just pulled up and it's 5:01 and we have closed." REALLY?! WORST CUSTOMER SERVICE EVER!

  Response from the owner

  We're sorry to hear this was your experience with the branch employee, Carina. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 5518. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Jessy Wicht

  1

  Close friend of mine attempted to get a mortgage through US bank in Fergus falls. I believe the loan officers name was Jeremy. It was the worst experience for him ever. Loan officer said multiple times that there wouldn't be any issues, and after 3 months and still no approval, he contacted another lender and attempted to go with them. When he contacted Jeremy to get a copy of the appraisal, he said Congratulations you're approved! So my friend stuck with US Bank. 2 weeks later he was denied. Went to another bank and was approved and closed on his house in 2 weeks.

  Response from the owner

  Hello Jessy, Thank you for leaving your review. I'm sorry to hear about the difficulty your friend had regarding his mortgage. We'd like to speak with him about his experience. Please have him send us an email at [email protected] with his phone number, name, and reference number 6595. Once we receive his number, we'll give him a call within 2 business days. Thanks in advance. ^Caitlin

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  Stephanie Johnson

  5

  Kai Martinez is an incredible bank manager. He went above and beyond to help us with our banking needs. So friendly and hard-working. Beyond grateful for top-quality customer service.

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  Jean Bowman

  1

  Lack of customer service and communication. The web listing said current hours were updated a week ago. Yet, they appear to be closed daily from 1-2. The only way to learn that is by showing up and sitting in the drive-thru lane. You can do better.

  Response from the owner

  Good morning Jean. Thank you for taking the time to leave a review. I apologize the information available online didn't show the location was closed from 1-2. I will share your feedback with the appropriate group. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

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  Wrekt'Em Racing

  1

  Worst bank I have ever dealt with. Their 'system' fails to submit payments as scheduled so you get charged with late fees. Den of Theives Bank or ISIS Bank would be a more correct nameplate.

  Response from the owner

  Good afternoon, I appreciate the time you've taken to reach out and to share your review. The experience you've related is very concerning to us and we'd really like to look into this. Please send us an email at [email protected] with your phone number and reference number 6643. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin