U.S. Bank Branch Center St, Lake Geneva

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  Sheliah Altendorf

  5

  Really enjoyed my visit to this location today. EVAN was super nice🍭 My husband and are were in town celebrating. And we stopped by to conduct a little business. Dear Evan has the BEST CUSTOMER SERVICE I’ve encountered thus far in Lake Geneva. He should be DUPLICATED 👍👍👍👍👍👍 SHEAR AWESOMENESS 🙏

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  Tyler Leech

  1

  Hours are clearly posted in several places as open to for drive through service but are closed without notice. Tellers are fantastic but bank does not meet business standards.

  Response from the owner

  The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. The branch lobby at this location is open by appointment only temporarily. Visit usbank.com/book to make an appointment. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Thank you. ^Michael

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  amanda bates

  1

  Very sad by the way my daughter was treated by the branch manager Tony and lady working in drive thu Paula. All she wanted to do was deposit cash. And they treated her like she was stealing money. So sad.. we have always loved US Bank till this happened

  Response from the owner

  Thank you for taking time to review our Lake Geneva Branch, Amanda. We never want a customer to feel this way during a visit. We would like to speak with your daughter further about the interaction and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3648, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

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  joe kohnke

  2

  The drive up is not accommodating to new vehicles and needs updating. The staff could be more accommodating

  Response from the owner

  Thank you for taking the time to share your feedback, Joe. We'd like to speak with you to pass along your concern to upper management. If you don't mind, please send us an email with your phone number to [email protected], including reference number 4352. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Shirley Volchko

  1

  Their atm eats your cash and then they take 2 weeks to give you any answers. But the employees are great. The bank just sucks.

  Response from the owner

  Hello, Shirley. I'm sorry our ATM malfunctioned on you. Electronic funds transfers are governed by Regulation E. As a financial institution, U.S. Bank is required to respond to Reg. E claims within 10 business days of receiving notification from the customer. Claim investigations may take up to 45 calendar days in some cases. When an investigation has not been closed within 10 business days, provisional credit of the disputed amount is applied on the 11th business day. I hope that helps explain our process. If you'd like to discuss this any further, please send us an email with your phone number to [email protected], including reference number 8168. One of our Ambassadors will call you in 2 business day. Thank you and we look forward to speaking with you. ^Larisa