U.S. Bank Branch US, Osage Beach

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• M

  Michelle Smith

  5

  I had to switch to another Branch for 6 months oh, and they have messed up my account more than 3 times. My fiance said he was with US Bank for 16 years and he has had nothing but good things to say about your bank. I opened up a checking account and I was pleasantly pleased they gave me a debit card to use until my permit debit card comes in the mail. We made an appointment to open up a checking account on the phone. The appointment went over by 2:15 when the branches usually closed. But they said not to worry about it and I made me feel at ease. I will definitely be opening up more services like a savings account and a joint account when I get married to my fiance. I'm glad I decided to go with your bank because your is in many of the states that we travel through.

  Response from the owner

  Thank you for your kind words, Michelle. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• R

  Randy Blank

  1

  Went to get savings bonds cashed that are roughly 25 years old and they wouldn't cash them. Told me to go online. I ask what is the point of a bank if not for handling monetary services for people? Because I don't step foot in here otherwise, and I wouldn't recommend you either. They use your savings dollars to make their own interest.

  Response from the owner

  Hello Randy, we're sorry to hear about your experience. I assure you we never want our customers to feel the way you do. If you'd like to speak with someone surrounding your dissatisfaction with the bank, then please send an email to [email protected] including reference number 1325 and we'll have an ambassador reach out to you soon. All the best. ^Chris

• R

  Randy

  1

  This review update is after I called customer service and they gave me an automated message system, and after I finally got someone on the phone they told me the exact same thing. I ask you again, what even is a bank for if not robbing you of interest. Also they close their lobby at like 2pm, which is beyond insulting, it's like people don't work during the day.

  Response from the owner

  Hello Randy, I am sorry to hear you have been unable to get the assistance you need regarding an interest issue you experienced. Would you like to discuss your concerns further? If so, please send an email to [email protected] and include your phone number and reference number 1728. We will give you a call to talk about your concerns further. All the best, ^Kim

• A

  Amanda Hayes

  1

  We're changing banks for our business and personal accounts. We've discussed our countless problems with this branch numerous times. They just point to US Bank's 800 number, also no help.

  Response from the owner

  Hi Amanda, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0616 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• K

  Keith Epperson

  5

  Rose provides excellent customer service every time we bank at this location. We appreciate her attention to detail, and friendly and efficient customer service! She is always helpful and courteous. Thank you very much!

• M

  Mary Epperson

  5

  Rose is always professional, courteous and effecient every time we visit this US bank location. We appreciate the extra effort she takes to serve her customers. Misty, the manager at this location is consistently 5+ stars as well.

• T

  Tyler Walker

  1

  Of wanna be charged over drafts on positive accounts resulting in hundreds of dollers in fees for there system glitches bank here smdh worate bank ive eber dealt withore of a gamg atyle mob then a bank they will take you for all you got and never be open to get amy real assitance and the atm is prob down as normal

  Response from the owner

  We appreciate you sharing your feedback, Tyler. I'm sorry to hear you are upset with fees that have been assessed to your account. An overdraft fee is only charged if your account is left more than 5.00 at the end of the day. Any transaction that brought it negative would see a 36.00 fee the following morning. If you need to speak with someone about the fees, please call our 24-Hour Customer Service at 800.872.2657. They can review your account to ensure you're taking advantage of all the tools we offer to help manage your account to avoid fees in the future. All the best. ^Larisa

• C

  Christopher Morris

  1

  Closes early and without notice. Tried calling and nothing. This isn't the first time with this branch. So frustrating when you only have a slim window of time to go. Most unprofessional branch I've ever dealt with. Corporate needs to be aware.

  Response from the owner

  Hello Christopher, we are concerned to hear about your experience. The branch shouldn't be closing before the posted time, so if you were turned away before the branch closed, we would like to be sure the matter is addressed internally. If you would like us to reach out to you to discuss your concerns further, please email your phone number and reference #10233 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• A

  Arthur Bellmon

  3

  A family member was putting money into a account of mine, repaying what was borrowed. That is OK since he the account number to put it in but without their name on the account they shouldn't be recurring the account balance. The teller wasn't new to the job but has over 5yrs experience.

  Response from the owner

  Thanks for taking the time to leave a review Arthur. We are concerned with your experience and would like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 7085. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jennifer Medders

  2

  I do not bank here personally, but almost every business I've worked for has gone through this bank. The staff in the drive thru is almost always rude and I personable. I have maybe two ladies I see regularly that are actually nice and friendly. If given the choice I would bank somewhere else.

  Response from the owner

  I’m sorry to hear about your treatment at our branch, Jennifer. We always expect those who visit our locations, customer or not, to be treated with respect. We’d like to hear more about your experience, and make sure that it is addressed appropriately. Please send an email to [email protected] with your phone number. One of us will then call you within 24-48 business hours. Thank you for making us aware of this. ^Jessica