U.S. Bank Branch W State St, Hurricane

Apply for Your Loan within Minutes!

$2500

Get Started Now!

• P

  Peter Tilton

  5

  Being from New York I have always been a long time Chase bank user. I needed a change after I moved to Utah and saw many US bank branches. I visited this location in Hurricane to start my account and was given such amazing service. Andrea helped make me a checking and saving account super quickly. She even got me qualified for a credit card that was way better than my current Chase card. Would strongly recommend this branch for any US banking needs.

  Response from the owner

  Thank you for taking a moment to share the great experience you had, Peter. As always if any assistance is needed, our Customer Service team is available anytime at 800.872.2657. We hope you have a wonderful day. ^Ryan

• N

  Nat McBride

  1

  Horrible customer service. Would give a 0 star review if possible. Existing customer, have been for over 20 years. Employees treat you like you, the paying customer, is such an inconvenience to their lives. Came into business at 3:42 needing to open a checking account for my child, I work, left early from my work. But no, opening checking accounts could take up to 20 minutes and they closed in 18 minutes so they could not help me, I quote:” we have other important things to do.” All the while another employee was just sitting at their desk!? When I asked why we couldn’t try and hurry, the response was,” then I would have to work a few minutes longer and I have a life.” What!?! This is a pathetic place to do business. Will NOT be returning to open the account.

  Response from the owner

  Hello, Nat. Thanks for taking the time to leave a review. I can certainly understand your concern with the situation. I apologize your experience wasn't better when you reached out for help. If you'd like to discuss your experience in more detail, please send us an email to [email protected], including your phone number and reference number 1057. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Michael

• A

  Adam McBride

  1

  To following up on a previous review, when I called and asked why they didn't have time to open a checking account, for a minor attached account as we are already banking there, I was told that if we had just made an appointment they could have maybe gotten us taken care of. I was not aware that appointments were required to use the services at this bank. They always take time to ask if I would like to get a loan for some promotion they have. Maybe if they could have skipped that, they would have actually had time to help the customer and saved the 2 min they required. You keep saying that you value good service; maybe not just say it in the future.

  Response from the owner

  We’re sorry for the poor service, Adam. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1155. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Aspen Carson

  5

  Amazing branch and staff! Such kind people that work for the company. I’ll definitely be staying at this bank.

  Response from the owner

  We are happy to see that you have had a great experience with your local branch, Aspen. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ryan

• E

  Elizabeth Esplin

  2

  The tellers are incredibly rude...I've multiple issues with this and I don't understand why. They seem put out to help you with anything or answer any questions. I get a large sigh or what feels like an eye roll in their tone when I asked for the 800 number for US bank because they couldn't help me with something. Tone and attitude could use some help. Dunno if these people are miserable there or what but there's no reason for it. Especially Nicole. Don't know who spit in your coffee but being rude to everyone else won't fix your day. Happy that I'm getting my loan moved over away from here.

  Response from the owner

  Good morning Elizabeth, thank you for reaching out and for bringing this to our attention. The behavior you've described is very concerning and we'd really like to speak with you about this. Please send us an email at [email protected] with your phone number and reference number 9526. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• M

  Mayra Delgado

  1

  I would give zero stars if I could. The bank tellers are rude. I've been to this branch many times and EVER SINGLE TIME this particular bank teller has a nasty additude and inside the branch, there's a VERY hostile vibe. Seriously. It's bad. She rolled her eyes at me, and was glaring at me the whole time. I was just cashing my checks...nothing complicated. Its so bad that I'm going to close my account with US Bank and will also be letting know others about their terrible service. This lady in particular stands out, but seriously, every bank teller here is terrible.

  Response from the owner

  Hello Mayra, we value great service, so I'm sorry to hear we have fallen short. We value great service at U.S. Bank and want to ensure that your future experiences are much better. If you would like to talk with us further about what happened, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. We appreciate the time you have taken to share your experience. ^Kim

• P

  Praise “MJ” Worthy

  1

  I've transacted at this Hurricane bank branch twice and found the bank tellers to be very unwelcoming unlike the St. George, Bluff St. location, where they greet you with a smile and make you feel appreciated as a customer. The manager needs to tell these elderly female tellers here to act like they do not hate their job or the customers or are just racist to "brown skin", non-white, customers.

• O

  Orion Parker

  3

  I feel that the representatives there treat me really well. The only reason I am not giving them a full 5 stars is because there technology is terrible. Their website is down a lot more than any other bank I have used and when it does work it has glitches and moves very slow. I have another bank that I have used for almost a year and it I never have the issues like I do at USBank. I like the people there and that is the only reason I am still with USBank. Plus , it is time consuming to switch everything. But I forsee that happening if corporate can not get their technology on point.

  Response from the owner

  Hello Orion, I’m sorry to hear you’re having issues with the website and app. We would be more than happy to trouble shoot, to try to determine the issue. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Please also include reference number 1058. We look forward to speaking with you. ^Chrishawna

• J

  Jacob Haslem

  5

  This is the best bank branch I've ever banked with, and I've been with US Bank for over 13 years. There is a very local feel to this bank. I'm always greeted with a hello and a smile from the staff as I walk in the door and I appreciate the friendly and professional manner in which I'm treated here.

• M

  Michelle Hill

  5

  Nichole is always so helpful at the counter and Jake and Jamie are awesome to work with. Jamie helped me with a problem last week and I am really grateful! Great customer service!