U.S. Bank Branch E Mcpherson St, Kirksville

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• R

  Rowen Conry

  5

  The staff at this particular branch is always friendly and efficient. I visit here often to deposit checks and never have a problem. Once, my car alarm went off while I was parked in their parking lot and I was unable to turn it off. One of the employees came out and helped me, and her help was greatly appreciated. Hats off to this thoroughly above-average U.S. Bank!

• B

  Blaine Harper

  1

  Whatever you do, do not go to this branch. Their staff are friendly, but unfortunately incompetent. The managed to lose $300 of mine and took over two weeks to find it and credit it to my account. Even after acknowledging that they took the money, lost it, and found it. Still took them two weeks to return it to me. Their ATM is almost always broken in someway, and their staff are unable to do anything due to either branch policy or personal ineptitude. I will be closing my account ASAP.

  Response from the owner

  Hello Blaine, Thank you for taking the time to reach out to us about your experience. I'm glad to hear that the issue was resolved, but we'd be happy to speak with you about what happened and to look into the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 7607. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• D

  David Shirley

  5

  The staff is always friendly, patient, but most importantly efficient and to the point.

• K

  Korbin Keller

  5

  The staff was very friendly and kind, and helped me with my account. As a student, I am happy to have a bank that helps me.

  Response from the owner

  Hello Korbin! Thank you so much for taking the time to leave this complimentary review for your local branch. We are so happy to hear that the team is able to help you out during your visits. We wish you the best of luck in school and hope you have a great day! The U.S. Bank Social Media Team

• H

  Hoppe Rentals

  2

  The people who work at this branch are very friendly. However, they refuse to staff enough tellers over the lunch hour. One teller when people go to the bank over their lunch break is poor management. Wait time is long. This is like a restaurant having one waitress over lunch or dinner.

  Response from the owner

  I appreciate you taking the time to share your experience with us. I know how much of an impact staffing can have on your wait time, and I’m sorry for the negative experience it caused. We would appreciate the opportunity to speak with you about this visit to make sure your concerns are addressed. Please send an email to [email protected] with your phone number and reference number #4384, and we’ll give you a call within one business day. We hope to hear from you soon. Thank you. ^Jessica

• G

  Grant Jennings

  1

  US Bank has made scamming an art. Do not trust them with your money.