U.S. Bank Branch W Center St, Yreka

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• J

  James Oliver

  5

  This bank is commanded under excellent management and the personality of each teller is perfect for their customer service role. I have been banking here for almost 5 years and I could not imagine a more enjoyable experience. Amazing place because of the amazing people!

• H

  Hamlet Abramyan

  1

  The worst customer service I have experienced out of all US Banks, (one of the reasons I chose US Bank is convenience of most branches being open 7 days a week and a good customer service). The bank teller was very polite and understanding, the branch manager on other hand was very rude and careless. I understand that certain policies are out of their control, but when asked to transfer money from savings to checking teller was very responsive and willing, the branch manager started telling here that customer can do it himself on his account over the internet. REALLY? Is this how you were thought to treat your customers? It's not like I was holding the line, there was literally nobody at the branch, except me. US Bank needs to have a talk with this manager, because she can't assume that it's ok to treat the customer that way simply because next branch is 100 miles away, at least that's where she was sending me to resolve the issue the following day, because transaction is complet after 24 hours. And they were told straight out that I had to drive all the way from LA to make a perches and didn't think that branch from branch is going to be that different. I just wish I could give it, not just zero, but a negative star.

  Response from the owner

  Thank you for taking the time to review your experience when visiting us, Hamlet. We are sorry to see that this is how the visit went, and we would like to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4525, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  AC DC ROCKS

  5

  No lines, friendly, helpful staff. This has been my long-term bank. I will be staying with them.

• A

  Andrew Mason

  1

  No coin counter. I had to go to a grocery store and pay to do my banking. ATM is also slow and unreliable.

  Response from the owner

  Hello Andrew, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

• L

  Linda Marie Hillebert

  5

  They'll let you open up a safety deposit box even if you don't have an account with them