U.S. Bank Branch Twain Harte Dr, Twain Harte

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• E

  Eileen Noddin

  1

  Why is it this bank and all others charge you $7 and up to cash a check written from there customers account? Mean while they need all your personal information including your social security number. Then they say . " If you open account with us there will be no charge to cash there check." Sounds like a reason to get every dime from you.. I guess it makes cents for them?

  Response from the owner

  I understand your frustration, Eileen. To avoid this fee you would need to deposit the check into a U.S. Bank account or into your external account. Customer feedback is used when updates are made to banking policies and procedures, so we appreciate the time you've taken to let us know this fee is upsetting to you. ^Kim

• K

  Kungfu Zombie

  1

  WOW, I mean WOW. I normally love all my USBank tellers and account openers or whatever you call them. But this bank was so rude from the second we walked in to the second we left. Treated us like criminals. When we went in and reported that we thought someone may have our information they treated is like WE stole our information. My husband has a Florida DL and they said it is missing something? Ummm...it is a legit Florida DL. We opened our accounts with the SAME Drivers License. I called corporate and they were super helpful and friendly so I will never go into this Twain Harte rude bank.. I recommend trying Sonora and see how they are.

• J

  John Anderson

  1

  Absolutely horrid service FORCED ME TO GIVE MY SOCIAL SECURITY NUMBER to cash as check. No other bank has ever asked me for this. Rude on top of everything else!! Never go back!

  Response from the owner

  We appreciate you taking the time to leave your honest feedback, John. The Bank Secrecy Act requires banks to understand and monitor the source of transactions made to accounts. As a part of the bank's effort to manage the Bank Secrecy Act and Anti Money Laundering risks associated with cash transactions, you may be asked further questions. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 3053. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  John Byrd (ByrdPest)

  5

  Lisa has done a great job walking me through any questions I may have. I have been very happy with the service at this bank :)

• M

  Melissa Jones

  5

  We have been using this bank now for 4 years and I love them! I’ve gotten to know the tellers and have never once had a bad experience with them.

• H

  Hampton Propagande

  1

  Terrible customer service, not helpful and very rude! Lisa Heldstab was exceptionally rude and I find the way in which they treat a patron un acceptable! I love U.S. Bank but very disappointed today from the way they treat us at this branch, for no reason.

  Response from the owner

  Hello, Benjamin. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team