U.S. Bank Branch Ashland Ave, St Joseph

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• V

  Virginia Schmitt

  1

  Went to pay rent this morning for my husband business and my card kept getting declined. I checked the app to make sure I had the money and I did so I called the bank to be told I had $1,000 spending limit for the day. So I asked to speak to a manager who could help me to be told nope because my card isn’t 90 days and a year for my account I would need to drive 1.5 hours to a branch to have my limit raised. When asked why there was a limit on my card when I didn’t ask for one nor was I told there would be one on my card I was told it was federal law. (I spoke to my mother in law who has worked for a bank for 35 years and a credit union I bank with all said it’s not a federal law). When said driving wasn’t an option as I needed to pay it now I was told that there was no other way. So I asked what would happen had I been traveling (as we do at least once a month) and now I’m stuck on the side of the road due to spending limit she said that it wasn’t her problem and I’d have to wait and then told me the conversation was over as this is not her problem. Way to take care of your customers. I will be going in to pull all my money out and close my account as I will not have a bank tell me how much a day I can spend and now have to find another way to pay my rent for my business. Thank you

• D

  Doug Evans

  1

  Very poor customer support. Refinanced my car loan at this location, and they did not understand how their own US Bank would handle it. I was told that they would submit the necessary paperwork with the DMV, and have the new title with lien forwarded to me. 4 months later, I find myself working to resolve their problem. No apology, no accountability, no way that these people should still have a job since they cannot conduct standard banking sales.

  Response from the owner

  Hello Doug, I'm really sorry to hear that this was your experience. We'd really like to review this further. Please send us an email with your phone number and more details, and one of us will reach out. Our email address is [email protected]. We hope to hear from you again soon. ^Caitlin

• N

  Noah Bielby

  1

  Very disappointed with the customer service I received from this bank. My account stopped working because they changed my address to a family members account who lives over 100 miles away and their name is not associated with my account. I made a withdraw from the atm and it gave me half of a $20. I took it inside and they wrote up a loss form and said they would open a case for me. About a week later, I got a letter saying that there was nothing they could do. Did I mention that letter got sent to that other family member 100 miles away...

• A

  Ashley Grossman

  5

  I must say I was impressed with the customer service I received from all workers today. I was having bad luck and a terrible day until I walked in. They helped me figure out my situation and when I left, I was smiling and so grateful for their help. I am definitely glad I bank with US Bank!

• H

  Hillary Curtis

  1

  Management very rude and unprofessional and will just stand and watch the tellers work. Never offer to help them just stand there. At least look like your working while the tellers get busy.

  Response from the owner

  We’re so sorry to hear this was your experience, Hillary. Our goal is to always provide exceptional service to ensure we please every person that comes in for service. It sounds like we’ve failed you here. We appreciate sharing your honest feedback. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 10029. One of our Ambassadors will call you win 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Aleph Naught

  1

  No parking for those who wish to walk on the wonderful Lover's Lane sidewalks even after hours.

• H

  Hannah Mullany

  2

  Dealt with a very unpleasant employee. She was rude and gave extremely poor customer service.

• H

  Hope Smith

  1

  This branch is so incredibly slow as to be assinine.

  Response from the owner

  Hello Hope, I'm sorry the service was slow at the branch today. I know Friday's can be especially busy, but we never want a customer to be frustrated by their experience. If you would like to discuss your visit further, please email your phone number and reference #2262 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for sharing your experience. ^Kim

• L

  Logan Reed

  1

  Poor customer service here and rude.