U.S. Bank Branch W 1st St, Casper

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  Planet Nostalgia

  1

  When a customer goes in asking for a money order please do not talk us out of it to save money. I needed it specifically for an exam that only takes money orders. You just wasted my time by telling me to use a check instead to save $3.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. We appreciate the feedback and will share with the appropriate branch management. Thanks again! ^Heather

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  Daniel Holman

  1

  This is the worst bank ever!! They charge 7$ to cash there own payroll checks! I’ve never payed to cash a payroll check in mylife at the bank my employer uses! My employer is ups if they are a customer as a employee I’m a customer! Don’t use this bank they are not a customer friendly bank and would screw any over to line there own pockets!

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  Callie Hughes

  4

  I used to have my business banking account here but since they've closed the walk in part of the bank i decided to move my account to another bank. I really like US bank but i need to be able to walk into a bank to do business. It was really easy to close my account though and even during lunch there wasn't much of a wait time.

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  Nikki Shirley

  1

  Horrible Customer service. I was told by a teller to use the ATM for a large check deposit and the check was rejected. I called and spoke to very rude girl named Jen, whom was also extremely rude to my husband when he went into the branch to figure the problem out.

  Response from the owner

  Hello Nikki, Thank you for reaching out and for bringing this to our attention. We'd really like to speak with either you or your husband about what happened, and to help however we can. Please send us an email at [email protected] with your phone number and reference number 4448 so we can give you a call. We hope to hear from you soon. ^Caitlin

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  Christina Senters

  1

  If I could give less than 1 star I would. Horrible hours, even worse customer service. They have no idea how to do their job, or treat people. Worst bank I've ever been with. The branch manager should really look into a different profession. I'll be switching banks, I'm over this one.

  Response from the owner

  Good morning Christina, thank you for sharing your feedback. We hate hearing we may be losing your business. We'd like to hear more about your interactions at this location. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 3066. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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  Mathew Macias

  2

  Customers are not a priority here. New hours are 9:30am to 4:00pm drive thru only.... good luck trying to get anything done during lunch because the line wait is 45min+ and they are already closed when you get off work..... time to start looking for a new bank I suppose.

  Response from the owner

  Hello Mathew, Thank you for reaching out. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM, or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

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  Jo Squared

  3

  Drive through is horribly slow and whoever designed it must drive a smart car. Poorly designed drive throughs seem to be standard for all US Banks.

  Response from the owner

  Thank you for your feedback, Jo. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

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  Nate Britt

  1

  I went in to deposit my check today and the lady who helped me noticed the name of my business was “Integrity Window Cleaning.” She paused, looked up at me and said “people really pay someone else to clean their windows?” Yes. I have a real job, I promise.

  Response from the owner

  Hi Nate, thank you for reaching out. We never want a customer to leave our branch feeling offended. We'd really like to speak with you about what happened and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 3997. Once we receive your phone number, we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin

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  Wyoming Anglers

  1

  If your looking to get a home mortgage with U.S.Bank I would consider this. If you want to set up bi monthly payments later to cut your mortgage interest down. They won't allow it. Greed at it's finest.

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  Braidee Sands

  1

  The slowest bank I have ever been to. Every time I come i am waiting in the Drive through for at least 20 minutes or more

  Response from the owner

  Hello Braidee, Thank you for taking the time to leave this review. We know how important your time is and I'm sorry for any frustration you experienced as a result of your visit. If you'd like to discuss your experience further, we'd be happy to speak with you. Please send us an email at [email protected] with your phone number and reference number 5984. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin