U.S. Bank Branch US, Alma

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• B

  Barry Mccreight

  1

  went to my local branch and the lobby is still closed for covid ( Even though no face mask or social distancing by employees) Also the drive through was closed until 9:30 for some reason so I had to deposit my rent 1000 dollars into the ATM. It took my money and went black. I pull back through the drive though and was told we will get back to you in a few days. What? a few days? So I asked to talk to a manager and was told he was to busy.I asked for something to show I made a deposit. Nope. So I said fine I am not leaving without my money or credit or at least talk to someone.Nope they called the cops on me and I am now no trespassed from my bank. 5 STAR SERVICE AT ITS BEST. Ok Update called after a hour and a half transfer d 4 times then conveniently hung up on. 5 STAR SERVICE AGAIN. Get THIS 5 Star Service but no complaint department when you call. Let that sink in.

• L

  Lindsey Harvel

  5

  Fast, reliable bank. Workers are very personable and caring ! Had accounts with many banks but this is my favorite bank. Mandy, Jordan and Ty are a great group running the alma branch .

• J

  Jessica Norried

  1

  I am about to close out our account due to every time we get paid, they wait several days to take money that we have spent off our debit card and puts us in the negative. Then we get charged an overdraft fee. This happens every time we get paid. And they have also been rude to us.

  Response from the owner

  Hello Jessica. We are sorry to see that this has been your experience with us recently. We would like to speak with you about the situation and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 1688. One of us will be happy to give you a call to offer our assistance. Our typical callback timeframe is 24 business hours. We look forward to speaking with you. Thank you. ^Ryan

• D

  Debra Webb

  5

  I dont live in Alma. But I have used this branch often when I'm in town. They have always been friendly to me. They always greet me as soon as I walk in the door

• D

  Dave Paulson

  1

  They do not know how to treat people. They have not helped my father at all. Very disappointing.

  Response from the owner

  Hello, Dave. We see you've left similar reviews for other branches and we want to identify where your experience took place. Your review is very concerning to us and we would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. We hope to hear from you soon so we can look into this issue. Kind regards, The U.S. Bank Social Media Team