U.S. Bank Branch 12th St, Hood River

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• N

  Night Rider

  1

  The worst management! They just like to waste your time! Don't even bother if you hate wasting your time in the bank, not well trained personal, they keep hanging up at the phone also, i was tired of this banck closed my account and MOVE ON. si eres latino no hagas banco aqui no t conviene.

• J

  Jakki J

  1

  They don't answer their phone and they do not take messages and call you back. When you get their local line, it gives you a voice recording, thanks you for calling, and then hangs up on you. I received an invoice from them which had an error on it and I live out of town. As I can't resolve it on the phone, it looks like I will have to drive the 2 hour round trip so I can go in and personally resolve it. Ridiculous. Bank elsewhere.

  Response from the owner

  Good morning, Jakki. Thanks for taking the time to leave a review. I apologize that you're having a hard time getting in contact with a representative. We're happy to see how we can assist. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0325. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Cory Jubitz

  1

  The ATM is continually out of service. Considering it's the only US Bank ATM within 20+ miles in any direction, it's more than an annoyance. Tonight I needed to deposit a check, so I paid the bridge toll both ways for a wasted trip to Hood River. Please do a better job of keeping your sole ATM working for your customers.

  Response from the owner

  Hello Cory, Thanks for reaching out and for bringing this to our attention. I'm sorry for the frustration this has caused you. I've contacted our ATM group to make sure the machine is serviced. If this ever happens again, please call our 24-Hour Customer Service at 800-872-2657. Representatives are available 24/7 to help and can report the issue on your behalf. In the meantime, many check deposits can be made via the U.S. Bank mobile app any time of day. If you need help with this feature, please call Customer Service for assistance. Thanks again for reaching out. ^Caitlin

• L

  Liza Bear

  1

  Their customers often block the sidewalk and the street. I live across the street and sometimes I can't turn onto my street or get into and out of my driveway because of this. I have called the bank and they don't care. I have called the non emergency police too.

  Response from the owner

  Hello, thanks for taking the time to leave a review. I am sorry that the issue wasn’t addressed when you brought it to our attention. If you’d like to discuss your interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 7543. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• L

  Ludy Quintanilla

  5

  I just used the drive thru, since the lobby is closed. It took a little bit to be helped, but I am glad they are being responsible. Stay safe.

• B

  Brice Keeler

  1

  U.S. Bank refuses to exchange foreign currency unless you hold an account with them. Poor policy is the best way to keep potential customers away.

• T

  Tom Keffer

  1

  Never answer their phone. Charge for incoming wire transfers. An ATM that dispenses $100 bills. .... they are training me to take my money elsewhere.

• D

  Debra Jones

  5

  I am happy with all the services in this location. Always friendly staff asking if they can help. They take their time focusing on your needs, and then being sure all your needs are met.

  Response from the owner

  Hello Debra! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• D

  Dani Morrow

  2

  Ok bank. Staff cherry picks the rules on deposits, making it pretty frustrating when needing your $$.

  Response from the owner

  Hello Dani, Thank you for providing this review. This is incredibly concerning to us. If you have questions or concerns about your deposit, please contact our 24-Hour Customer Service at 800-872-2657 for help. Respectfully ^Caitlin

• M

  MR.ELIVE PROUDUCTIONS

  5

  The manager and staff at us band are super friendly and easy to work with!