U.S. Bank Branch Central Ave, Hot Springs

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  andrew duncan

  5

  Tyler is the fastest. Gabe is the best looking. The cash advance machine is next GEN technology. The two ATMs are always quick. The rest of the CREW I don’t know we’ll enough yet but they rock.

• s

  sue lou

  1

  Michael Brown was very disrespectful towards me , he wouldn’t help me and ignored me ! someone needs to have a serious talk with him !

  Response from the owner

  Good morning, Sue. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0525 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• J

  Justin Chavis

  5

  The service is excellent, I always go to this branch even though I have one closer to my house. For two reasons, and their names are Andrew Freeman, and Gabe Crain. Incredibly nice young men, who deserve a raise. I will always give 5 stars to their efforts, and personality.

• B

  Bob Benedict

  5

  Gabe Cain is our personal banker and he is the best. Very helpful, very knowledgeable and very polite. Great customer service. Thank you Gabe! Irina and Bob B.

• S

  Shawna Gilbert

  2

  Think banking system is terrible in my experience other people i know have had good experiences though. The lady who signed me up said that she had signed me up for online banking so i wouldn't be charged each month for a PAPER statement. Well guess what a paper statement was sent EVERY MONTH and i was charged. At one point i had nothing in my account causing me to overdraw when it came out in turn making me pay $36 when my check landed in the bank.

• J

  Joe H

  5

  I’m always greeted with a smile and helped with every need I have. If I have an issue or question they give me options and answers, and I truly appreciate the lengths taken to assure I am happy and helped. Thank you guys! - Joe

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  Melinda Snyder

  1

  28 MINUTES IN THE DRIVE THRU LANE,( BECAUSE INSIDE BANKING IS CLOSED) IS INEXCUSEABLE. TIME TO LOOK FOR A NEW BANK!!!!!!!

  Response from the owner

  Hello Melinda, thanks for sharing your experience. We certainly don’t want to lose your business. We're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8031. Thanks again. ^Heather

• J

  Jamie Harris

  1

  Customer service is the only thing that saves this bank. Overall its a joke.

  Response from the owner

  I'm glad to hear that you have received good customer service, Jamie. However, we are concerned to hear that your overall opinion of the bank is less than favorable. Please don't hesitate to send an email with your phone number and reference #9821 to us at [email protected] if you would like to discuss your concerns further. We will be glad to call you within 2 business days. We look forward to hearing from you. All the best, ^Kim

• A

  Andi Hirsch

  1

  Why is there 1 guy running the counter and drive through???? 8 people in line on the inside. Sooooo disappointed that my company banks with this company!!!!

  Response from the owner

  Hello Andi, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  Andy Pandy

  1

  Very very rude. Didnt even ask for my name or account number just my social security number. Will be changing banks for sure. Horrible job.

  Response from the owner

  Good afternoon Andy, Thank you very much for reaching out and letting us know about your experience. At U.S. Bank, we strive to provide an excellent customer service at all times, and I'm really sorry to hear that this wasn't your impression after your visit. We'd really like to speak with you directly about what happened. Please send us an email at [email protected] with your phone number and reference number 3775. Once we receive your phone number we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin