U.S. Bank Branch W Main St, Heber Springs

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  stephanie cato

  1

  Very rude never open the hours they say they are. Not sure why every other bank is open. What ;?didn't want to wake-up or what?no apologizing needed.like I see you did to the other people on here.i am taking my business elsewhere and would advise others to do so as well. Worst bank in town. Again take your business elsewhere. ...I did and so much better. They reply on here have a nice weekend. ...I had late fees on all my bills because this bank wasn't open the 3,4,5,6 OF FEBRUARY AND YOU WANT TO TELL ME TO HAVE A GOOD WEEKEND I AM DISSABLED. THEY DON'T EVEN HAVE A DRIVE THROUGH.

  Response from the owner

  Hello Stephanie, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #0392 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

• K

  Kayla White

  2

  We showed up to the banks drive-thru (which said it’s open) at 5 mins after the bank opened at 9am. They weren’t open so we parked the car and waited 20 mins and they still weren’t open so we decided to leave. You could see the employees inside as well. This was today which is Thursday with should be normal business hours. This has happened three times now to us. Since Quitmans US bank is closed indefinitely, Heber Springs is the closest without having to drive 30 mins or more. It makes it a little difficult to say the least.

  Response from the owner

  Hello Kayla, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin

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  James Jones

  1

  I tried to pay off one of my accounts and they wouldn't take the money from the people purchasing and scared them off... And I talked to them twice that morning and they told me everything was ok to send them down ... Now I'm stuck with it so they can repo it and charge me more... Instead of taking the people money that were trying to buy..

  Response from the owner

  We’re so sorry to hear this was your experience, James. Our goal is to always provide exceptional service to ensure we please every person that comes in for service. It sounds like we’ve failed you here. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 1689. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Jenay Walters

  2

  They can be very rude and sketchy with their explanation. Have already been sued in a class action about over draft fees and heard tell that they open credit card accounts even when you tell them no. Now second part of that is rumor.

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  Mr. Ofe

  1

  I will keep it simple... "not very nice over the phone". I'm in Texas and there are no USBank locations, tried to call and get the aid that could only be done at a branch location.....and Ouch!!, she ruined my day.

• K

  K Birth

  4

  Would be better if they still had a drive thru. But otherwise they have excellent service.