U.S. Bank Branch 2nd Ave S, Sauk Rapids

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• A

  Ann Nallow

  1

  I went to the drive up ATM which displayed an “open” sign Saturday evening. I attempted to withdraw $200 out of my account. The machine did not dispense my money but the $200 shows up as transaction on my account. Bank said it may take up to 10 days to get my $200 returned after I open a claim on Tuesday. Meanwhile my account is accumulating negative charges.

  Response from the owner

  We’re sorry the ATM malfunctioned on you, Ann. We understand the frustration, as you did not get the service you came for. Once a dispute is filed, provisional credit is issued in ten business days. If you’d like us to review your claim, we’d be happy to. Please send us an email with your phone number to [email protected], including reference number 8477. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Scott

  1

  Found an amazing deal on a car for $1700. Common sense says don't take checks from strangers. Too bad I can't access my money. ATM only allowed me to take out $1000. Lost the deal. Once I sell off my rental house I'm closing all my accounts and refinancing my main house elsewhere. You guys get worse every year.

  Response from the owner

  Hello Scott. We are sorry to see that this caused you to lose a deal on a car. ATM limitations are present to help prevent from large fraudulent withdrawals, but we can see why they caused frustration. We would be happy to speak with you about the experience and let you know what options are available. Please send us an email to [email protected] with your phone number and reference number 7265, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• E

  Email Next

  1

  I tried to withdraw $260 out of there cash machine I was only able to grab 60 of it and the other 200 fell back in. It has now been 30 days since the last dispute was opened and nobody can give me any answers as to what's going on you have cameras all over there and cameras on the cash machine but yet you still will not do anything about it. The first dispute was closed within 3 days of opening and they could not tell me why or give me any answers the second dispute has been open now for 30 days and still no answers. And seeing there was the second dispute they cannot credit my account it's absolutely absurd as soon as I can change Banks I will be changing Banks and hiring a lawyer to deal with this.

  Response from the owner

  Hello Duane, I am so sorry to hear you’re having to deal with this. $200 is a lot of money to be missing, and I’m sure that waiting so long for the dispute has been stressful. We would like to look into it and help as much as we can. Please send an email to [email protected] with your phone number and reference number #2169, and we’ll give you a call within 24 business hours. Thank you very much for bringing this to our attention. We hope to hear from you soon. ^Jessica

• L

  Laura Anderson

  1

  They have changed the way have to with draw money from a free checking account and never told anyone and I felt like an weirdo asking for withdrawal slip's. Need to let people know ahead of time that your changing things Bank Mangers!!

  Response from the owner

  Good morning Laura, Thanks for leaving us your review. I know how frustrating unexpected changes can be. We'd really like to speak with you about your experience in further details, so that this can be properly addressed. Please send us an email at [email protected] with your phone number and reference number 9055. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• J

  Jennifer DH

  1

  They can just take YOUR money and there is absolutely nothing you can do about it. My husband made a mistake at the cash machine and wasn't able to grab all of the cash he withdrew. They just deny that it happened. How does this even happen? There are cameras, the dollar amount had to be off, but nope DENIED... and it took them 7-10 days to figure it out, even though the machine errored out after this happened. 😡 7-25-19... 1 month later and still NOTHING. No answers at all. Why is your lack of response a secret? When my husband calls everyone including supervisor states- there is nothing more we can do for you. Nothing!?!? HOW ABOUT A REASON WHY YOU ARE KEEPING OUR MONEY!!!!

  Response from the owner

  Hi Jennifer, Thank you very much for leaving this review and bringing this situation to our attention. We definitely want to make sure everything about that transaction is corrected if an issue occurred. We'd really like to learn more and take a look at this for you and your husband. Please send us an email with your phone number and reference number 1735 and we'll give you a call. Our email address is [email protected] and we'll call within 24 business hours of receiving your number. We hope to hear from you soon. ^Caitlin

• C

  Cole Isaacson

  1

  Fraud activity happened on my online account and they didn’t reimbursed my money!

  Response from the owner

  Hello Cole, I'm sorry to hear you are a victim of fraud. To have your concerns addressed further, please reach out to our 24-Hour Customer Service team at 800.872.2657. A banker will be glad to review your account with you and advise you on the best course of action going forward. I wish you the best, ^Kim

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  P B

  1

  Worst bank EVER!!! Was recently a victim of a Scammer who told me they knew which US Bank I being that what my account information was when my card information was and they did know all this information when I went down to the bank in sauk rapuds to talk to the branch Manager to express my concern he seemed like he didn't even want to help me. And now I get a letter in the mail saying they closed my account because my account was negative and I never even knew my account was negative I never got an email a letter a phone call and when I called to talk to the branch manager again he proceeded to tell me that they sent me 3 letters that I never received and now they're trying to tell me that I owed them money because they sent these letters. To find that my account was never a negative more than like $3 but instead of telling me about it they just Tacked on fee after fee after feeThey try telling me that it is my responsibility to keep an eye on my accounts and know when it goes negative however whenever I tried to get online to check my account it would ask me security questions that weren't even my security questions and I Couldn't log on and when I would call their help number they would even help meIt would just say there was nothing wrong with my account and there is no reason why I should be able to log on. And now they want to make me pay hundreds of dollars for their screw up.Any other time I have had any major changes to my account I have gotten on email or phone call or a letter but this time I didn't. This bank is very unsafe and everybody is just very unwilling to help you It is not a good bank to bank At and I would suggest you find a bank elsewhere.

• L

  Lisa Anderson

  1

  I went there at 8:10 this morning and the drive thru window was not open! Supposed to open at 8! I work 9 to 5 so this is unacceptable!!!

  Response from the owner

  Thank you for bringing this to our attention, Lisa. I’m sorry the drive thru was closed when you arrived this morning. I checked and on Fridays, the Sauk Rapids branch drive thru hours are 08:30 AM to 5:00 PM. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 3430. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael

• M

  Mark Gilroy

  5

  Amazingly professional and super quick transactions.

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  PAMELA VIZENOR

  1

  Staff does not explain anything just tried to get me thru the drive thru.

  Response from the owner

  Hello, Pamela. Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative with additional details of your recent experience, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team