U.S. Bank Branch Duane St, Astoria

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  Bria Frech-Gray

  1

  After 12 years of supporting US Bank and loving my experience and especially this branch I have found that it is time to leave. It is far too hard to get direct answers out if anyone and questions get passed around and never answered. I have asked a few times for management to call me so I can get direct answers but they never do. I had to make an appointment to pull MY money out which is a pain. I never wanted to be a credit union member but I guess it's time. Customer service is lost in big banks. I just never wanted to believe it.

  Response from the owner

  Hi Bria, thank you for taking a moment to reach out. We're sorry to hear this is the decision you have made. We certainly wouldn't want you to leave without us trying to assist you first. Please send us an email with your phone number and reference #3678 to [email protected]/ Once we have your number we will be glad to contact you within 2 business days to further assist. We look forward to speaking with you. Kind regards, ^Kortnee

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  J Cat

  5

  I’m so surprised to see the negative reviews of this U.S. Bank branch. I’ve always had excellent service here, and two weeks ago was no exception. I understand that doing all banking in the drive-thru can be frustrating and take longer than going inside. However, the staff is fantastic, and I appreciate the fact that they are taking extra precautions during this pandemic. Every employee that I’ve dealt with here is friendly, courteous and professional. Until the lobby is opened, be organized and ready to complete your transaction, and the drive-thru line will move much faster. And be nice to the staff, this is hard for them too.

• A

  Alexander Scott

  1

  I waited for 15mins in the drive through to be met with a irritated and condescending teller( with a BRUTAL 90's PERM) I asked multiple questions that she refused to answer and when I asked to speak to a manager, she told me that she was calling the police! Yes the police! When she came back she had the manager that very nicely and quickly answered my questions and I was gone in 60 seconds! Rediculous !!!!!! This happed on 11/13/2020 at 12:35

  Response from the owner

  Hello Alexander, thank you for reaching out and for bringing this experience to our attention. The behavior you've described is incredibly concerning and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 8624. Once we receive your number, one of us will give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

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  Steve Gladden

  5

  Just came in to cash a check. Excellent customer service from Jessica

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  Jason Webb

  1

  I have $129k equity and applied for a heloc. After 6 weeks! They denied me. A HUGE waist of my time . Please bank somewhere else!!!

• A

  Allyson Wonderland

  2

  Not great service. They seem like they hate their job.

  Response from the owner

  Good morning Allyson, thanks for taking the time to leave a review. I apologize that the service you receive at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 3924 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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  Johnny 5ish

  2

  How is this a vacation rental?