U.S. Bank Branch N Last Chance Gulch, Helena

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• K

  Kevin Terry

  1

  Went to DEPOSIT two checks to a nonprofit account. The staff could not have been less friendly to me or to the young couple that tried to open an account right in front of me saying "to open an account you need an appointment." For me they were unwilling to look up the nonprofit's account number. They then quiz me if I'm a signer on the account. I said "I don't know....does that matter." She says snidely "we shall see." I said, "No, I don't think we will. We're moving to another bank." Why does this bank even exist in Helena? What a dump.

  Response from the owner

  We're sorry your recent experience was less than desirable, Kevin. Please know it is never our intention to leave you feeling this way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 0775. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Bob Brinkley

  1

  This is the most unfriendly branch in all my banking years!! My wife walked to the bank at lunch to deposit cash and found they closed the branch(5/11/22), so went to the one they said is open and had to walk through the drive through (no lobby open). I will be closing all my accounts and going to another bank.

  Response from the owner

  Thank you for taking the time to share your feedback,xxxx. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

• A

  Andrew Kretschmer

  1

  I've been a customer at US bank for over ten years and always loved banking with them. Considering switching banks as I recently moved to Helena and this location is rarely open and almost never answers the phone. I get that COVID-19 has greatly impacted normal business activities but it seems to have all but shut this branch down. Frustrating that I can not contact representatives here and when put through the national call center the information often does not correlate with the real conditions or services at this location. The only thing keeping my business here is the excellent online banking and national service. Time will tell if that is enough to compensate for the lack of service in Helena.

  Response from the owner

  Thank you for taking the time to leave us a review, Andrew. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 10228. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. All the best, ^Kim

• M

  Marge Spece

  1

  They never answer their phones and trying to get through on the 1800 number but they can not help me.I need to get to get a hold of some from the Helena Montana Branch. I have called n called and no one answers even left a message.

  Response from the owner

  Thank you for taking the time to leave us a review, Marge. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 1581. We look forward to hearing from you. ^Michael

• J

  Jim and Donna Wilham

  1

  US banks service is the worst. they don't even open the main lobby and the drive thru has only one lane which took us at least a half hour to get thru. That poor lady probably hears a ton of complaints every day. Cars are backed up onto the street and are about 10 deep. You would think they would at least have one more person there so that lady could at least use the restroom!!! the worst service!

  Response from the owner

  Thank you for bringing this to our attention, Jim. It is our goal to help our customers in a timely manner. I'm sorry we let you down. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 10286. One of us will be happy to give you a call within 2 business days. All the best ^Michael

• E

  Elle Belle

  5

  Coming into this branch is similar to meeting friends for coffee. Everyone is friendly and welcoming. Jeremy, as the manager, is friendly and does everything he can to make sure the experience is as fast as can be. During longer wait times he interacts with those waiting, to add to the atmosphere. Michelle, equally, interacts with those in line when she is not busy with personal banking. The tellers remember your name as often as they can, and always greet with a smile. It has been a pleasure banking with Dustin, Savanna, Christine and Linda.

• P

  Pat Jenkins

  5

  We love the staff at US Bank Helena!! It has been the only bank for our family and ranch business since it opened. Jeremy Thompson, the bank manager, has handled our truck loan and our retirement funds.... we greatly appreciate the time and attention he has given us. Michelle, Savannah and the other tellers are pleasant and professional always. Thanks for being there for us!

• e

  erin laine

  1

  There are no directions to the drive through and no answers to the phone. Where is the drive through? So far I’ve wasted 2 lunch hours just to try and go to the bank. Dissatisfied. Disappointed. And likely to change banks entirely.

  Response from the owner

  Thank you for your feedback, Erin. We wouldn’t want to lose you without a chance to speak with you first. If you don't mind, please send us an email with your phone number to [email protected], including reference number 1901. An Ambassador will call you in 2 business days to see how we can help you further. Thank you and we look forward to speaking with you. ^Larisa

• T

  Teddy Smith

  1

  Yes! I was in your branch today. Michelle told me there wasn't anything she could do about the overdraft did I had on my account today because the bank wasn't responsible now I found that to be misleading because I know for a fact that the bank is not supposed to charge me an overdraft fee if it isn't over $5 wasn't going to sit in the office and argue with her Miss Michelle I know she was wrong so I came home and called the 800 number they told me the bank was the one that made the mistake and they corrected the mistake that Michelle wasn't willing to do she said I was the one at fault I don't think Michelle's got enough common sense to pour piss out of a boot and I'm very dissatisfied with you

  Response from the owner

  Good afternoon Teddy, thank you for leaving this review and bringing this situation to our attention. I'm glad to hear that the representative on the phone was able to assist you, but we'd really like to speak with you and learn more about what happened with this situation. Please send us an email with your phone number and reference number 1743 to [email protected]. Once we receive your number, we'll give you a call as soon as we can within 24 business hours, so that this matter can be escalated properly. We hope to hear from you soon. ^Caitlin

• C

  Conner O'Keefe

  1

  Very rude. The one teller they have working states disdainfully as you enter and doesnt make ant effort to greet customers. I was greeted by a banker who was clearly in a terrible mood. I would rather do business with a sick cow than enter this branch and deal with the attitudes I encountered here. Taking all my further banking and business needs elsewhere.