U.S. Bank Branch S Bridge St, Winnemucca

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• W

  Will Samuels

  5

  Went in to the winnemucca branch with an unusual request for documentation my retirement Manger needed. Not only was I in and out in under 5 minutes but also received very friendly service. Iv been with US bank going on 9 years and have no intentions of going anywhere else. I Left wells fargo and came here. Very happy I did so.

• l

  lmberish berish

  1

  Very poor service at the winnemucca branch. Rates are too high and waiting a week for an appointment just to set up a checking account is ridiculous.

• Y

  Yessenia Gomez

  1

  On 9.1.2021 I called into my local Winnemucca Branch to get my Open Date. They answered, said hello and asked if I could please hold ( like they usually do, no big deal ) I said of course! I waited and got put on hold for 25 minutes! (I thought wow poor girls they are really busy) 25 minuets later, She answers Says " Sorry about that hold, how can I help you? " I responded " Wow! you must be really busy. I was on hold for 25 minutes " Her response shocked me .... She said " Oh.. I went on lunch!" I was completely in disbelieve. I couldnt believe there was no one else to take my call. Was she the only one in the building or was everyone else on lunch as well at 2:00pm. This makes things so difficult for me since I work 8-5 and cant go in, in person since I also work on Saturdays as well. Very inconvenient since I don't always have 25minutes to sit and wait.

  Response from the owner

  Good morning, Yessenia. Thank you for taking the time to leave a review. I apologize for the long hold time you experienced. We'd like to look into this situation more. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4371. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  A AH

  5

  US bank is everything a bank should be. They are professional, kind, hard working, they do what they say and have incredibly professional and friendly employees.Thank You.

• K

  Kimberly Odom

  5

  tellers are friendly and knowledgeable here all staff are willing to help and patient. Never had an issue at this bank in the two years I've been with them

• A

  A M

  1

  The WORST!! 3 months later After opening a savings account I had to close it because I still never recieved a bank card and had no access to my account so I closed it!

  Response from the owner

  Hello A M, I'm sorry to hear you never received an ATM card. Our goal is to provide great service, so I am sorry to hear we have fallen short. Would you like to discuss your experience further? If so, please email your phone number and reference #1738 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• J

  John Wick

  1

  Don’t come here unless you want your money being held it’s ridiculous. Closing mine today

  Response from the owner

  We're sorry that your recent experience with us was less than desirable, John. We’d like to hear more so we can address the service provided to you appropriately. Please send us an email with your phone number to [email protected], including reference number 1756. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• J

  John Doe

  1

  Amy (branch manager) has terrible customer service dont bank here

  Response from the owner

  Hello John, we never want a customer to feel this way. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7102 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• C

  Call4superchicken Warrick

  1

  I have been lied to several times and issue is still not resolved I think it's best to close the account