Trustco Bank Sun City Center Blvd, Sun City Center

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• C

  Carol Robinson

  2

  For the most part I like Trustco Bank, but I have one major issue with them, and that is why I take 3 stars off this review. The people inside the bank are extremely friendly and helpful. As a customer I have always been treated with the utmost respect. They also have the lowest minimum money needed to avoid a monthly service charge. These are the good parts of this bank. My major issue is with the online and mobile banking. They are absolutely HORRIBLE, and they don't work. The mobile App on both Android and iOS look like a child made them 10 years ago. Mobile deposit doesn't work... EVER! This is a huge inconvenience since I travel extensively, and I often need to make deposits when I am out of town. Since there are very few branches in Fl, let alone anywhere else I travel, this means I have to wait to get home, often a month later, to make my deposits. I have called customer service in NY about this many times, and they are always apologetic, however, the apology is empty, as it doesn't fix the problem. The only solution is to mail my checks to the bank, which would take over a week, and could mean the check getting lost in the mail. No thanks... I left a small amount of money in my account, and had to move my account to another bank that offers a better mobile banking experience.

  Response from the owner

  Carol, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact your local branch with any additional details that could help us serve you better. AR

• B

  Bradd Robinson

  3

  The people at this bank are very friendly and they have good interest rates for the times, however if you plan on using online or mobile banking, forget about it. The mobile application is horrible, and doesn't allow you to make mobile deposits no matter what phone or tablet you are using. The information regarding charges on your account is very incomplete and most times you cannot even tell the company that put the charge through. I would say if you dont need mobile on online banking you will love this bank. If online or mobile deposits are important to you, you will need to look elsewhere.

  Response from the owner

  Bradd, we are glad to hear you received friendly personal service in our branches. However, we are sorry to hear about your experience with our mobile app. Please contact our customer service department at 800-670-3110 or stop in to a local branch and they will be happy to assist you in using our mobile products. AR

• B

  Brenda Dorsey

  5

  I have worked with Jocelyn at Trustco Bank numerous times over the years and her closing are seamless every single time, not to mention she is always a pleasure to work with!

  Response from the owner

  Brenda, thank you for taking the time to leave this review. We are glad to hear that you are enjoying your banking experience! -KS

• L

  Lou Cesarek

  5

  I have been banking here for three years . I have never had better service. The home loan department is second to none .

  Response from the owner

  Lou Cesarek, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

• M

  Michele Davis

  5

  Love this bank!! Everyone is so friendly and easy to work with on all matters.

  Response from the owner

  Michele, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day, and we are glad to hear the Sun City location is doing just that! -SM

• S

  SRQkat

  1

  If I could give ZERO stars I would. Stay away from the Trustco on Beneva and Clark. These folks are CLUELESS. Took my business elsewhere.

• J

  Jerry Clifton

  5

  I have been a customer for several years REI customer service I love it

  Response from the owner

  Jerry, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS