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Personal Loans > New York > Ballston Spa > Trustco Bank

Trustco Bank Trieble Ave, Ballston Spa

Bank
3.4
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(7)
+1 518-885-0498
https://www.trustcobank.com/
2 Trieble Ave, Ballston Spa, NY 12020, United States
Saturday9AM–1PMCLOSED
  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–3PM
  • Wednesday9AM–5PM
  • Thursday9AM–6PM
  • Friday9AM–6PM

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Reviews

3.4 stars based on 7 reviews

  • D

    Dragon Nest
    1

    Went in here to grab a box of pennies, was told they don't do that here unless I have an account. I said to the lady behind the counter that I've gotten them here before. Last time I checked this was America and I'm allowed to change in bills for coins when I decide. Will never be returning to this bank again I hope it closes down permanently.

    Response from the owner

    Thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

  • R

    Rose Clayton
    5

    They are very personal & friendly. They remember you. I enjoy coming into this bank. I wouldn't think that I would be able to trust another bank since several years ago I had a bad experience with another bank. I encourage anybody that wants to open up an account with a good bank to go to Trustco. You won't be disappointed.

    Response from the owner

    Rose, Thank you for taking the time to leave this comment. We are glad to hear that you are enjoying your banking experience! AR

  • J

    Jonathan Rodriguez
    1

    They are a terrible bank and I can't wait until my taxes gets deposited in account so I can take it out and close the account sooo on happy with the services

    Response from the owner

    Jonathan, thank you for taking the time to reaching out to us. We are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB

  • M

    Michael Miranda
    1

    Overdrafting on an account that cant be overdrafted resulting in essentially stealing hundreds of dollars. This bank has been a joke since I opened my account- missing money from savings account, poor service, slow to update. Shady practices. Go to a different bank

    Response from the owner

    Michael, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

  • n

    naomi baker
    5

    Staff has always been quick and friendly.

    Response from the owner

    Naomi, thank you for taking the time to leave a review. We are glad to hear you are enjoying your banking experience with Trustco Bank! -CB

  • D

    Doug Smith
    5

    Sarah and Kelly are the best . Never had a problem in the 10+ years i have been going there...AWESOME!!!!!

    Response from the owner

    Tim, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -KS

  • B

    Brad B
    1

    What a terrible bank to do business with. Hidden fees and a rude staff is a terrible combination.

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