TitleMax Title Loans S Main St, Roswell

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• J

  Janel Jennings

  2

  Until now I would have given them 5 stars but not now. I refinanced in the office in Roswell new mexico on the fourth of the month. I specifically asked at least three times are my payments still going to be on the same day of every month I was told repeatedly yes and then I get a text saying my payments are due on the 16th of every month.?? So what happened was because their employee made a mistake I literally had to pay $62 to correct their mistake instead of them fixing their mistake themselves. They say they're going to investigate find out what happened but it doesn't help me cuz I'm still out 62 dollars that I seriously needed for something else because their employee made a mistake. I am also going to contact the head office and or better business bureau cuz this is so wrong.

  Response from the owner

  Thank you for your feedback, Janel. At TitleMax, we strive to provide exceptional customer service and we are sorry we didn't meet your expectations. Please call 1 (800) 804-5368 to discuss further so we may work through any issues with the appropriate parties.

• A

  Ashley Perez

  5

  Very easy process! The girls knew how to answer all my questions! Good work ethic !

  Response from the owner

  Hi, Ashley. Your feedback means a lot to us. Please let us know if we can help with anything else.

• z

  zubiate78

  5

  They were extremely helpful and knowledgeable.

  Response from the owner

  Hi, Zubiate78. Your feedback is highly appreciated. Thank you for the review!

• f

  faith richardson

  5

  Amazing customer service. These ladies made my visit fast and easy. They very much so deserve a raise! 😁

• C

  Christina

  5

  Great customer service! Was greeted as soon as I walked in the door. Ladies were very professional and answered all my questions. Process was easy and quick. Will definitely return and recommend this place!

• E

  Eve

  5

  Great customer service, the young lady that attended me was very helpful and knowledgeable. She answered all my questions and left me feeling great in my decision in using them! I will definitely recommend this place to friends and family.

• S

  Santino Estrella

  5

  Utilized this store numerous times. ALWAYS received the best customer service. Worker by the name of Cynthia is very professional and helpful. Dealt with her most of the time and she is the reason for my return. She is the example of how customer service should be. Thanks again TitleMax Roswell.

• M

  Maria Sierra

  5

  Great customer service staff is polite and very professional! All my questions and concerns were answered diligently. Mayra was helpful, will highly recommend to others!

• K

  Karina Gonzalez

  5

  Cynthia was amazing. She gave me a warm welcoming as soon as I walked in and made sure I had everything I needed before I left. She really made everything easy for me.

• K

  Kaye Nations

  5

  Excellent customer service. Very friendly staff. Second time I have come here ..Thanks for the help