Texas Star Title & Loans Gilmer Rd, Longview

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$2500

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  Shyanne Levoy

  1

  If i could give no stars i would worse customer service ever. They call and harass you everyday and the voicemails are rude. My loan was 1100 i offered 1600 to just pay it off in February so i could just leave them be and whatever they didnt want to take that option because of the late fees and other fees. Also when in February when i said a day i was coming in that same say thay took money out of my account and acted surprised when i called and said they took money out of my account NEVER USE THEM..

  Response from the owner

  Mrs. Levoy we at Texas star understand some loans can be confusing. We would like the opportunity to go over the loan with you to clear any questions you might have. It appears from the statement above you are misunderstood. As an example if someone borrowed $100 the fee is $27 and the total payback is $127 due back on your maturity date. You do have the option to extend the loan if you don’t want to pay the whole amount by paying $27. Doing so, none of the money goes to the principal and you will have to pay the $127 on your new maturity date. If you have paid $4,000 please contact us so we can make sure we get this straightened out as we know life is hard enough without more stress being added. Our customers are the most important part of our business and we are here to help.

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  Jonathan Pruett

  5

  THANK YOU ladies for helping me in my time of need. As long as you do what you say your going to do they are great at the Gilmer Rd Texas Star.. Its easy to tell they are here to help. They give reminder calls if you want. you can setup auto payments as well.

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  Shlonte Polk

  5

  The associate Jennifer is so nice and helpful. The experience I had with her was outstanding. If I our need a loan. I will always come here, because of her!!

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  vencent rockwell

  5

  Great customer service awesome group was able to come in an get what I needed with no issues !! Lulu Jennifer am Summer are great !!

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  James Plumley

  1

  I have done business with them for over 2 yrs and never had any problems until now...I will never use Texas Star ever again.

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  NINEBITS BLOSSOMGAMER

  5

  Ty at Texas Star Gladewater offer professional customer service. Both her & manager. I appreciate the help they provided to me.Ms.Webb

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  Rio Jones

  1

  Got a loan from them and went to go and set up a payment arrangement with them as my pay dates changed and money was taken out of my account and put on hold and wouldn't refund my money and wouldn't do anything to help get my money back most definitely wont be using them again

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  James Nunley

  1

  They harass people. They would call you everyday for a week asking you when would you be in to make a payment. So I tell them and they call back the next day asking to same question. I till then on my due date..

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  Madame Exe

  5

  Wonderful people and great customer service. These folks are very friendly and considerate, hard to find in this day and age!

• 7

  777 Wolf

  4

  Nice, kind people. The white girl with the tattoos gave me great service. I love her.