TDECU Brazoria N Brooks St, Brazoria

Apply for Your Loan within Minutes!

$2500

Get Started Now!

• c

  consteance perry

  5

  Only gave them 5 stars so yall can see this! Today I went to the drive thru and this are the most rude ladies I have ever met in my life! 0 stars! Yall really need to go home and re-learn some manners.

  Response from the owner

  Thank you for your feedback Constenance. Our Members are our focus and we'd like to resolve any issues you are having. If you could please email us at [email protected] or call us at 1-800-839-1154 we'd appreciate it. Thank you for being a Member of TDECU, Your Credit Union.

• e

  edward garcia

  1

  These people are so unaware of the job that they’re doing that they literally deposited my check into someone else’s name. How this people are smart enough to do this I have no clue what so ever. THE WORSR BRANCH IVE EVER VISITED AND WILL NEVER VISIT AGAIN! HOW IN THE WORLD DO YOU NOT LOOK AT THE CHECK BEING DEPOSITED!

  Response from the owner

  Thank you for your feedback Edward. We'll like to resolve this issue and any others you maybe having. Please provide us some additional information by calling 1-800-839-1154 or emailing us at [email protected]. Thank you for being a Member of TDECU, Your Credit Union.

• B

  B Gram

  1

  It drives me crazy that I cannot talk to an actual employee at the Brazoria branch. The employees inside the branch are great, but I despise having to talk to random people, I’ve never met about my account information and problems.

  Response from the owner

  Thank you for your feedback. We'll pass on your feedback to the Member Center about wanting a direct line to this location. You can always call 1-800-839-1154 or email us at [email protected].

• J

  Jadean Brooks

  1

  50 minutes in the drive through total time, I saw car after car go before me because the Elderly lady in front of me must have been doing something complicated. I changed lanes after I saw the 12 car go. Went to a lane I saw 4 move in before my turn. That's after about 25-30 mins waiting. Finally the old lady moves but I can't get back into that lane. But I figure I was better off in this lane because it was moving faster. So I waited another tens minutes and saw other cars being serviced again before the person in front of me. Talk about being upset is an understatement at this time. My Turn finally and still 3 more cars serviced before me. My order should have been simple and fast but turned into a night mare completely ruining my family plans for this Friday night. THANK YOU TDECU please hire some competent people that can subtract and add faster, None of this would have happen if they still had their TWO ATMs but since they got ride of the second one their 1st one was broke so I figure how long could getting 100 dollars in cash take. I will drive 20minutes out of my way to get service elsewhere.

• L

  Leanna Page

  1

  The lady I seen took forever to respond to me, I literally waited 17 minutes and I was the only car in the drive thru. When she finally acknowledged me she took my id, then refused to let me pull any money out of my account because I had overdrawn money a few years back. It was been taken care of years ago! Pissed me off, I argued with her and told her just a year ago I got a loan for my house and have Morgan payments so why the hell would she refuse me a lousy $50? Ugghhh. I will not be going back to the Brazoria branch. I will stick with my Lake Jackson bank, they at least know how to do their job correctly and have common sense.

• R

  R C

  1

  Applied for a membership online and 1 week went by and called the CS line with my app# and was told that still under review. TDECU well you guys missed out on a A+ credit member (700+ FICO)with a possibility a $52k auto ref + a $8k PL + $90k in DD from my job + Xfer Accts from another CU. I guess that’s why I see you guys get 1 star ratings all over the web. Overall POOR customer service! NOT the way you provide financial service that enhances families lives!!!

  Response from the owner

  Hello Raoul, Thank you for reaching out to us. We're sorry you had a negative experience and we would like to look into this situation for you. Our Members and potential Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and perform an in-depth review. Please reach out to us at [email protected] with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be watching for your email.

• I

  Irma Sanchez

  1

  I am offended I bank with you guys and always have money in my account and they held a cashier's check for seven days after hurricane Harvey... And I'm homeless cause they didn't trust me and held my cash for a week. Deeply saddened by it all feel betrayed untrusted makes me not trust them. Will close my account today it's just sad I really liked them until now.

• N

  Nina Wagner

  1

  Not helpful! not knowable! Tellers on thier phones and letting people just stand there unhelped. Would not let me make my car payment by card. Fine I'll go to another tdecu that have smarter people. Sucks because this is the closest one to home & I have to go to another city to pay my car payment but whatever! Ugh!

• J

  Jenny Lucero

  1

  Worst bank ever I regret getting a credit card with them now I can't log in to my account because they been having "difficulties" yea for a month n still cannot fix it so if I make my payment how am I supposed to know my new balance?? SMH and the interest are very very high

  Response from the owner

  Hello Jenny, Thank you for reaching out to us. We're sorry you had a negative experience and we would like to look into this situation for you. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and perform an in-depth review. Please reach out to us at [email protected] with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be watching for your email.

• C

  Courtney Stuksa

  1

  Rudest women I have ever encountered at a bank teller line. We are moving our accounts ASAP

  Response from the owner

  Hi Courtney, our Members are our priority and we'd hate to see you leave. Can you email [email protected] with good contact info and some more details about your experience?