Suncoast Credit Union Ne 5th St, Crystal River

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  Tama Wilson

  5

  I joined today and Ashley went above and beyond to help me. Being older I am not the best with technology. Ashley walked me through the entire website so I would be familiar with it and answered all the questions. I can see already they have outstanding customer service From when I walked through the door I was greeted promptly and directed to the correct spot. Everyone was professional, warm and welcoming!

  Response from the owner

  Thank you, Tama, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Ashley may be recognized. Thank you for being our member!

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  Katie Eaton

  4

  First let me start by saying The ladies in this branch are amazing! Stephanie, Tracy, and Eyme are always so welcoming. This location needs a new cleaning company though. Every time (daily) I go in there the bathrooms are not well maintained and the dust on computer area is visible. There are also smudges and fingerprints on everything.

  Response from the owner

  Dear Katie - We have shared your comments with the appropriate department so that our team members Stephanie, Tracy, and Eyme may be recognized. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your experience with us. We would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

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  Kevin Coulter

  5

  What an excellent experience dealing with the crystal river branch. Brianna was very professional, knowledgeable and answered all of our questions, fears with setting up our new account and vehicle refi. Very easy and stress free transactions.

  Response from the owner

  Thank you, Kevin, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Brianna may be recognized. Thank you for being our member!

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  Ron Zimmerman

  1

  Never heard of such stupidity!!! Bad enough your told you can't use the full ATM services because your credit score isn't good enough but then can't even deposit cash money into your own account through the ATM!! 🤔 So to deposit cash you have to be inconvenienced to either go in the place(always a line)or use the stupid ITM which is only open till 1pm on Saturday!!! Major inconvenience!! What a crock!! Will be closing account!!

  Response from the owner

  Dear Ron - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

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  Susyn Stecchi

  5

  I am a Suncoast Credit Union member and this is the first time I have stopped by this branch. It used to be located further west on 44 at the intersection of 19, but moved to this newly built building location almost a year. It's easy to get in and out here compared to it's previous location but still tricky because 44 is such a busy road and there is a very long school zone close by. This location has outdoor ATMs, both walk up and at the drive thru. Some drive thru lanes are serviced by virtual tellers (real people but all interactions are by video camera). Inside, they seem to be fully equipped. In addition to walk up tellers for existing accounts, you can open new accounts, find out about loans, discuss wealth management, and much more of their credit union products. I spoke to Christy Doherty who was so excited to tell me all about a particular set of loan services -- she is great, knows her stuff, and is very enthused about Suncoast's products. There is plenty of off street free parking for customers.

  Response from the owner

  Thank you, Susyn, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Christy may be recognized. Thank you for being our member!

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  Hannah Page

  1

  They harass handicap people. I don't understand how they can be so unaccommodating. If you can't drive and can't walk in, on TOP of all that they don't have any normal window to 'verify' someone's face if theyre the passenger. The video feed also isn't strong enough to see a passenger to verify ID. They're totally fine with taking your money without verifying ID/face

  Response from the owner

  Dear Hannah - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

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  Robert Wood

  5

  Experience, customer service satisfaction, efficiency and public interaction play a key role in my decision to bank at Suncoast. Wonderful, dedicated people.

  Response from the owner

  Thank you, Robert, for your 5-star review. We sincerely appreciate it!

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  Pat Layman

  5

  Miss Brianna Metzer, was out standing with helping me solve a problem I was having. She was very helpful, took time out to explain what I needed to do.

  Response from the owner

  Thank you, Pat, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Brianna may be recognized. Thank you for being our member!

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  Jessi Coutcher

  5

  I suggest using this place for all your banking needs they do a great job and very friendly never had a problem with this Bank I've been with them for over 3 years so far.

  Response from the owner

  Thank you, Jessi, for your 5-star review. We truly appreciate it!

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  Steven Verdo

  5

  Wait time was not bad, despite how busy it was. Christy Doherty was amazing, great customer service.

  Response from the owner

  Thank you, Steven, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Christy may be recognized. Thank you for being our member!