Suncoast Credit Union US, Sebring

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  L.L L

  1

  This negative review is not towards Suncoast bank itself. I absolutely love Suncoast and do not plan on banking anywhere else. This review is strictly towards the customer service in the Sebring branch. Unfortunately I didn't get the name of the person that I dealt with. Yesterday I entered the bank because I had a few questions about my account. There were 2 employees working. Employee (A) was sitting at the desk glued to her phone. Employee (B) was assisting another customer. Once they were done with that customer employee (B) said she would be glad to assist me. At that time employee (A) said she would assist me. She had a negative attitude and it seemed like assisting me was a hastle and she didn't want to be bothered. Instead of actually listening to my questions she jumped to conclusions and in no way answered any of my questions. She was quick to respond as if she was trying to get me out of the bank so she could go back to having her nose stuck in her phone. This is very unprofessional and extremely poor customer service.

  Response from the owner

  Hello - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide. We value you as a member and would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

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  Taylor Allen

  5

  Loved my experience!! I was in and out, in no time. Staff was lovely and very helpful. Btw Thank you Mrs. Christina G!!! Don't plan on banking anywhere else. Thanks Suncoast 😊

  Response from the owner

  Thank you, Taylor, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Christina may be recognized. Thank you for being our member!

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  Charles Heninger (Chaz)

  5

  Just got a car loan through Suncoast . Suncoast has great rates, well worth looking into for your checking and savings accounts.

  Response from the owner

  Thank you, Charles, for your 5-star review. We sincerely appreciate it!

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  Tyren Reid

  1

  This the second time I've been here the first time my fiance noticed we were told to lower our mask(I understand that precaution), But when another customer(Not the same skin tone as us)came in he was not told to lower his mask at all. Then today we go in to open a joint account and was told we need things that was not required when we opened our separate accounts...This place needs to be consistent, and train staff in diversity, we are not treated the same at all!!!

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  Rich C

  3

  As a member of this credit union we have been trying to secure RV financing and the loan has been in processing for over 3 weeks. It has been through three loan processors and no one seems to take ownership. The loan processor or underwriter goes out on vacation or takes a day off and everything stops. No back up crew to assist. We’ve been told in more than one occasion that the loan needs to be analyzed. I never have experience this with any lending institution. Still waiting to be closed.

  Response from the owner

  Dear Rich - We value you as a member and would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your contact information to: [email protected]. Thank you.

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  Stephanie

  1

  Me and my husband have been banking here for several years we usually go in person to see about loans and refinancing and have been approved every time in person. We applied for a boat loan online because when I called about a boat loan they told me to do it online the lady at the bank was a fast talker and would often talk while i was talking and it was just frustrating so I applied online and i was told after the application was over I would receive an email or phone call with the results we were denied in less than 24 hours with no notice other than my husband having to go online log in and check the status neither of us recieved a phone call or email explaining why. It was denied so fast I don't even think they looked through the application we both are essential workers still getting 40 plus hours at work are credit score isnt horrible. Will not apply here again for anything else. Worst loan experience ever

  Response from the owner

  Dear Stephanie - Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. We would like to learn more about your experience with us. Can you please send us an email to: [email protected] with your contact information? A member of our team will reach out to you. Thank you.

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  Laura De Jongh

  5

  Lovely experience at all times, I'm Hispanic and I enjoy our Spanish speakers at Sebring Branch make feel home.

  Response from the owner

  Dear Laura, Thank you for your 5-star review and for letting us know about your positive experience. We will share your review with the branch manager so that the team may be recognized. Thank you again. And thank you for being our member!

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  Cameron Velasquez

  5

  Excellent customer service, friendly and clean atmosphere. Absolutely professional. Been a loyal member since 2012.

  Response from the owner

  Thank you for your 5-star review. We appreciate it!

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  Matt Hoster

  1

  Anti conceal carry bank. And to cas a check that's drawn on their bank you have to give social and address and what not.

  Response from the owner

  Hi Matt. We are sincerely sorry for this experience. If you would like to discuss this situation further, please email us at [email protected] with your name and details about your experience. Thank you.

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  Susan Paramore

  5

  I love this location. Always friendly and helpful. Wish we still had tellers!

  Response from the owner

  Dear Susan, thank you for your 5-star review! We appreciate the feedback. Thank you for being our member!