SPIRE Credit Union - Pine City Main St, Pine City

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• W

  William Tacheny

  1

  Horrible customer service and talks over potential customers

  Response from the owner

  William: We are sorry to hear that you did not have a good experience recently at SPIRE Pine City. We always strive to treat our members and potential members with respect. Our Assistant Vice President of Service and Relationship Experience would like to reach out to you so we can learn more about this situation. Please email us with your contact information at [email protected]. Thank you for your feedback and we hope to better serve you in the future.

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  Cindy DH

  3

  They are sooo slooow, I was the only person in line and to make a single check deposit and it took forever. I actually dropped my husband off for a haircut at great clips, drove to the bank and directly back to pick him up and he was done and waiting for me... It is painful banking here and we moved to them from US Bank because they are open earlier, later, and Saturday morning.

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  Frank Jorgensen

  1

  It takes an army to get a home loan with these people! Very difficult to deal with & very slow at getting back to you with the progress of your loan. Every time they tell you they've got all the information they need from you then suddenly they want even more & it honestly never ends. It's very obvious they really don't like borrowing money!

  Response from the owner

  Frank: We are sorry to hear you have not had a good experience in applying for a home loan. We are experiencing a high volume to applicants and it is taking longer than usual. However, we recognize that we could better communicate with you about the status of your application and will use this as a training opportunity. Thank you for your patience and thank you for being a SPIRE member!

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  Kurt Triemert

  1

  Beware!!! This bank has a policy that a maximum of $2,000 a day can be withdrawn from your savings. So if you are planning to buy a new car, or something expensive and want to pay cash, plan ahead and "order" your cash in advance because you will have to wait 10 days. This is completely ridiculous! Who are they to tell me how much money I can get out of my savings per day? Will be closing all of my accounts with Spire....

• l

  linda miller

  3

  I've never had any real issues until recently. Since I received my new Spire debit card with the chip it is constantly being rejected at the register. Cashiers tell me it happens almost every time with the customers using the new card. Recently I saw a post on Facebook that people were complaining about it happening almost everywhere thy tried to use the new card. Please fix this problem and I will have no issues with Spire!

  Response from the owner

  We sincerely apologize for the issues you've experienced with your SPIRE debit card. Our team is working with our credit card vendors on a timely solution. A member of our team will be reaching out to you soon. Thank you for letting us know about your experience and for being a Member of SPIRE!

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  Glen “Andy” Kissel

  1

  You can't deposit anything into the ATM here and they won't list which ATM's that you can.

  Response from the owner

  We are so sorry for the inconvenience you experienced, Glen. If you ever need to deposit a check outside of business hours again, check www.myspire.com/branches-atms for a list of ATMs that accept deposits.