SouthState Bank Georgia Ave, North Augusta

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• K

  Kimberly Miller

  1

  Poor customer service. I asked for someone to call me back, instead I got an email I don’t understand. This whole ordeal is a nightmare. I can’t wait to pay this loan off and be done with this bank

  Response from the owner

  We value customer feedback, Kimberly, and we appreciate you taking time to leave a review. We would like to connect you directly to a banker so we can try and resolve this situation with your loan. Please send your contact information to [email protected].

• m

  mel Randall

  1

  Worst branch manager. Extremely rude, dismissive, and apparently incompetent. Closed my account against my will, PERSONALLY assured me REPEATEDLY that my payments would be sent to my new account. When my deposits were rejected, she suddenly has amnesia, and becomes rude on top of it. Now I'm out 5k and my rent can no longer be paid because of one individual bank employee. I have never been treated so badly by any bank employee in my life. Humiliating and infuriating.

  Response from the owner

  Hello, Mel. We appreciate you bringing this to our attention. We would like to have a banker reach out and speak with you further. Can you please email your name and number to [email protected]?

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  Jerrilyn Sweat

  5

  Love the ladies that work here! Angela & Jessica are just ray of sunshine :) I look forward to seeing this beautiful ladies everyday! This bank truly cares about their clients!

  Response from the owner

  Thank you so much for your review, Jerrilyn. We will share this kind feedback with the team.

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  Wayne Cordell

  1

  I have a balance on my debit card and my card keeps getting declined? I tried to deposit cash in the arm and it would not let me? I deposited cash at a branch office and was told the funds would be available immediately, when I tried to pay a bill online it was declined? This is very stressful and inconvenient. This is an account I have had for 3 months. When depositing my payroll check I had to wait 3 days to get access to my money, I did not have these types of problems with my previous bank. If things don't get better I'm taking my business elsewhere.

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  Tonia Hodson

  1

  I gave this so called "Financial Institution" one star simply because zero stars wasn't an option! They are beyond ignorant and unprofessional. I spent over an hour with the Assistant Branch Manager while she was trying to figure out how to get an insurance check endorsed. She finally made a copy of the check and promised she would call me back the same day or the very next day at the latest. Now, it's six weeks later and I still don't have the check endorsed. Totally incompetent and ignorant to basic banking procedures. As if that isn't bad enough, I was in the office at a teller window and another teller from the other side of the bank yells my personal information over to the teller I was doing business with! Do their tellers even understand the concept of "confidential information"? Evidently not, so let me enlighten them.... Confidential information means you don't share it with anyone but the person the information pertains to!! You certainly don't yell it across the entire bank! I'm extremely glad I don't trust them with my checking, savings, or investment accounts and I can't wait to refinance my mortgage so I don't have to give them another penny of my hard earned money! Oh how I miss Southern Bank and Trust!!

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  D Ford

  1

  Cash deposits in the ATM do not hit your account until after midnight. It is CASH. It should immediately be available. I am now on my 3rd debit card request because their debit cards do not swipe well and not every business uses the "chip". So many minor inconveniences all the time. IF I go through the drive thru, it can take up to 15 minutes just to make a simple deposit.

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  Kevin Overbeck

  5

  I have enjoyed my interactions with all the tellers at SouthState.

  Response from the owner

  Thank you for the review, Kevin! We at SouthState Bank pride ourselves on having a friendly, accommodating, and professional team and we are so happy we were able to assist you!

• S

  Shaido Raimovna

  1

  I am actually considering to change my banking because South State is so slow. I miss the old Sothern Bank and Trust personnel, they were fast, friendly and customer oriented. This staff at South State is slow and ignorant. First Citizens hands down so much better local banking than South State. That's where I am going as quick as possible, unless South State does something about their personnel.

• p

  philstreak

  1

  Online banking is medieval at best. I live 20 seconds from the branch, but I have to call an 800 number to get in touch with them.

  Response from the owner

  Hello, Philip. We understand your frustration with the recent changes to online banking. If you'd like to speak to a technical expert, please email your name and phone number to [email protected]. You can also visit your local branch, which has lobby hours from 9 to 2.

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  Chris O'Kelley

  1

  They have cut off local numbers and you have to call the 800 to get answers. so much for LOCAL banking!