SouthState Bank Polo Park Blvd, Davenport

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• K

  Khelisie Salvatore

  5

  New customer here and originally opened my new checking account online because there was no minimum first deposit like most banks. If you open it in person you do have to deposit I believe $50 as the minimum to open but I'm not completely 100% so you can either call the branch or check on their website. I'm used to dealing with big chain banks that don't really have that individual attention feel. There was no crowd, no appointment needed. A good thing about this bank is they can print your debit card to go with your account and you can walk out with it. That is the 1st bank I've ever been in that will do that for a new account. I had ordered one in the opening process of the account but it never came in. Liza was very friendly and helped me with everything that I went in there for. I had recently transferred money in and needed to withdrawal a large amount 1st transaction of the day for them and they had no problem. I wasn't told to wait or give them a certain amount of time. Liza took care of everything for me printed my card filled out my withdrawal slip and then introduced me to the 2 tellers that were on. Both were very nice. My main bank is BOA that I've been with for 20 years and I get great customer service when I go in their, but I don't feel that BOA is interested in building relationships with their customers (I've been into my local branch numerous times after moving far from my original bank)I can't tell you one person's name that works there in comparison SouthState feels warm, inviting and a bank, while it will be my secondary/back-up, I much more prefer than my primary. The one issue I have with it that isn't the branch's fault, is the mobile banking app's UI- is not user friendly. To find certain things you have to dig to find it. That isn't the branch's fault so I won't let that influence how I feel about the bank and the 5⭐ service that they gave me. I look forward to going in again instead of dreading. Hopefully 6 months to a year from now I feel the same way as this first impression.

  Response from the owner

  Thank you for this kind review, Khelisie. We are happy to welcome you as a customer.

• D

  Denbortt

  1

  Placed a change order over the phone for pickup, they said ok. I showed up and they told me I had to have an account with them to do the change order. That would have been nice to mention over the phone. Wasted my time and gas on a dumb policy. Customer and community service clearly doesn't matter here

• E

  Edwin Perez

  4

  My only issue with South Bank is if I wanted to transfer money from one bank to the other it'll take them about three days to accomplish this!! Otherwise really nice and caring family!!

  Response from the owner

  We appreciate this feedback on the transfer timing, Edwin. If you have any questions about your account transfers, don't hesitate to reach out at [email protected].

• A

  Andrew Hensley

  1

  Without a doubt the worst bank I have ever used. Go to a professional bank. I switched to Bank of America which has a 25/hr ATM that you can use to deposit cash and checks at anytime. Plus the mobile app is a thousand times better and let's you deposit checks with your phone. Avoid centerstate at all costs. Drive up the road a mile and use bank of America. It's so worth it.

• S

  Steve Silcock

  5

  CenterState is a great bank to use for personal or business investments! Each experience has always been pleasant.

• N

  Nick

  4

  Love the staff. There short hours of operation make it tricky to get my checks in on time but other than that it's a lovely place to do banking.

• l

  lance penna

  1

  Almost knocled myself out trying to open the doors, needs to be fixed because its a claustrophobic persons nightmare coming in and out of your business