SouthState Bank Mall Blvd, Savannah

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• C

  Christopher Blaker

  2

  Ten years ago, when this was still Savannah Bank, it was a good bank. You were treated like you were a person. Since it was bought by South State the branches in Savannah have changed. Even the tellers that you have seen you for ten years ask to see your ID to make a deposit or do a change order. I made a deposit today and then asked for some fives and ones. I was asked if I had an account at the bank. I literally just made deposit, so yes, I have an account (they only make change for account holders). Years ago, if you had problems with erroneous charges on your card or needed to correct a mistake, you could call up your branch have it handled by a person who knew your name and that you knew. Now you need to deal with an automated phone system for 30 minutes before getting a person who may or may not be able to help you. Same corporate atmosphere as a mega bank, you may as well go with a mega bank that has access to more ATMs and branches across the country. And it makes more sense to deal with an app or ATM than deal with the toneless voice and dead eyes of the tellers. And to whoever reads and responds to these reviews: Please don’t bother. These are first world problems, my opinion is meaningless, and service will only continue to be degraded as banks continue their consolidation.

  Response from the owner

  Hi Christopher. We do appreciate this feedback and take your concerns seriously. That is not the experience we want our customers to have. Can you email your contact information to [email protected] so we may have a banker contact you about your experience?

• D

  D Deaton

  1

  I have been banking with Savannah Bank > South State Bank since 1999. We adored Savannah Bank. I work 9-6 Mon-Fri & can not leave for lunch. Just checked ALL the Savannah branches & found South State is no longer open AT ALL on SATURDAY?!? I have birthday checks I need to cash for my teenaged daughter but it appears I can no longer do that. I had a juvenile account for her when it was Savannah Bank but when South State took over, they converted the account to a fee checking account & before we knew it, all her money was gone and the account was closed. I guess I need to open an account for her somewhere else.

  Response from the owner

  Hello! We understand the lack of Saturday hours can be frustrating. We'd encourage you to email [email protected] so we can connect you to a local banker and talk about your daughter's account.

• R

  R Barwick

  1

  Trying to cash a check in drive through that was from their bank, but made me come in because I don’t have an account with them. When go in I find out they want to charge me $8 to cash it! I’m cashing a check from one of their own customers and they’re going to charge me for it! Ridiculous! I would never do busy with a company that f$&ks people like this place! Don’t do business with these crooks!

• S

  Steven Phelps

  5

  The girls at drive thru are always nice and get you in and out quickly

  Response from the owner

  Hello Steven! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• M

  Michael Chance

  5

  Mrs. Deborah Johnson was so very nice she made my day!

  Response from the owner

  Thank you so much for your review, Michael! We will share this feedback with Deborah.

• M

  Mr. Frank

  5

  I do not personally bank here, but I go here to pay on my grandfathers HELOC. The staff knows me by name and they always greet me with a smile. Only had one incident where a teller (I think she was new). Had trouble trying to process a principle only payment for me and I had to come back to get it properly adjusted.

  Response from the owner

  Hi Mr. Frank, thank you for taking time to write a review. We appreciate your feedback and will share your comments with the branch.

• B

  Bob G

  1

  I opened an account with south state thinking a small local bank would be better than the large banks. I was wrong. Just as greedy as all the other banks. The tellers were not pleasant and the bank manager was very rude.

  Response from the owner

  Hi Bob. We value you as a customer and that is not the experience we want our customers to have at any location. Can you email your name and contact information to [email protected] so we may have a banker contact you about your experience?

• A

  A K Crawford

  4

  The people at Savannah Bank are very courteous, professional and friendly. I love walking in and everyone says "Good Morning/Afternoon"...and handle all of my banking needs !!

• A

  A K

  3

  Received an overdraft fee for transferring a portion of a CASH deposit from checking to savings, both accounts with this bank. Was contacted a problem resolved. Thank you

  Response from the owner

  Hi Cecile. We appreciate you taking time to write a review. We'd like to have a banker reach out to you about your experience. Can you email your name and contact information to [email protected]?

• N

  Nolvit 193

  5

  They are great they know me well and I have a good experiance every time