SouthState Bank Folly Rd, Charleston

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  David Keller

  5

  I just recently switched to SouthState from SC Federal, and couldn't be happier. I had been shopping around for a while, but knew this had to be the bank I open an account with when I first walked in and was helped by Hannah and Keely. Yes, their beauty is obviously charming, but more than that they are friendly, intelligent, and have a certain je ne sais quoi you don't normally find in bankers. As far as life experiences go, bank transactions are usually pretty dry, but both of these employees make bland/routine paperwork an entertaining thing because of their fun personalities and joie de vivre. Usually I use the ATM to make my deposits, but now I might have to start coming inside, since even just a two minute conversation with either Hannah or Keely brightens my day. Other employees are probably ok too, but I haven't talked to them yet. Cheers yall.

  Response from the owner

  Hello David! Our team strives to deliver an excellent, professional experience, and we are glad you found this to be the case during your visit.

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  Charleston ScooterWorx

  2

  Past 2 months my account has been locked when trying to log in. Then I have to wait 30 min at least on the phone before I ever talk to a person. Who tells me there is nothing wrong with my account, and all of the sudden I can log in. Also last month when I withdrew my own money but because it was a large sum, the teller decided to it would good time to question what I do for a living? Mind you this was not a deposit. It was a withdrawal of my own funds. She couldn't have been more rude. They get stars as when I first opened my account I was fine with the service other then no locations print Debit cards or give you replacement. So If you loose your debit it card it takes 10-16 days to receive not the 5-7 they quote you. Dont waste your time with this bank.

  Response from the owner

  Thank you for letting us know about your experience. We value you as a customer and can understand your frustration. Can you email your full name and contact information to [email protected] so we can have a banker contact you about your experience?

• J

  Jessica Theobald

  5

  I just want to say this bank branch and branch manager Patty Baldree are the absolute best! I have never had such a helpful bank in my life I will never leave! They have my upmost respect and gratitude. They have gone above and beyond out of there way to help me with huge issues on more than one occasion. I wish I could give them more stars. Highly recommend this bank branch for any banking,savings,loans etc...you need

  Response from the owner

  Hello, Jessica. We thank you taking the time to share your positive experience. We will let the branch staff know how much they are appreciated.

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  Evan Guthrie

  5

  This South State Bank location on James Island is a really good bank branch that works well for all of your banking needs no matter how large or small. The staff here is very knowledgeable and helpful at coming up with banking solutions when you need them. It is good to know that there is a good bank that you can rely on.

• J

  J Bricks

  1

  Opened account with first federal years ago. Many issues with south state ever since. Visited the folly road branch Friday to obtain a car loan (after a wreck that totaled our car) after years of excellent standing on previous loan. Nice lady greeted us and said we need to speak with doug, but Doug had something to take care of first and would be about 15 minutes. No customers were in Doug's office, and he came out 30 minutes later and could not have been more disinterested in continuing to do business with us. Without a glance, he said he would not begin the process without W2s and waved us away. We took our business to bbt the following Monday morning, and the loan was set before the end of the day. Rewind back to the merger -- were obtaining a mortgage on our home and south state was missing 2 months worth of bank statements for us and had no way of providing them! Poorly run bank -- zero customer service skills. There are plenty of banks on folly road. Don't waste your time here.

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  Jessica Wilson

  1

  Have had so many bad experiences here. It's unfortunate. I want to live this bank. Just waited 45 minutes to open a new account. Already have one checking and a mortgage here. Asked how much longer after 45 and she said 10 minutes. The lady I was waiting to meet with was showing pictures of kids on her phone to people and making no effort to meet with me or get done. Rude. Was planning to explore home equity line of credit with them as well, but they obviously don't want my business since I keep having the same experience.

• V

  Virginia Queen

  1

  God forbid your card is lost or stolen. Its almost impossible to cancel the card without having to go through robots then be transferred 5 different times. There is no easy cancel or turn off option.

  Response from the owner

  Hi Ginny. We value you as a customer and can understand your frustration. Can you email your full name and contact information to [email protected] so we can have a banker contact you about your experience?

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  Pasha Sadeghian

  5

  The people here are angles! I am sitting here 43 minutes after they close (they have literally kept the branch open for me) and they could not be any nicer! I highly recommend this branch, especially Ms. Trinity!

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  Charles J. Williams, Jr.

  5

  Outstanding customer service with full service banking needs. But the people know you by name and you feel like part of a family.

  Response from the owner

  Hi Charles, thank you for the kind words. We are happy to have you as our customer and glad you’ve had a great experience. We will share your comments with the branch staff.

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  Jess Rowe

  5

  Patty is great. I've worked with her for years now on car purchases and a home purchase. She makes banking easy.