SouthState Bank N Hwy, Mt Pleasant

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• R

  Rob Y.

  1

  I do very little banking outside of the ATM, but I've never had an issue with the bank before. However, today I stopped at the window of the Mt. Pleasant Town Center branch just to get a small check cashed. I gave the teller my Checking Card and I.D. and although there were no other cars, she took an inordinately long time staring at my information and typing. As if she were doing a background check. Finally she speaks up and says "Oh, sorry I can't cash this, it's written out for the 31st." "No, actually it's the 21st." "Oh, well, I guess I can see that," she replies but still has not cashed the check. After 30 more seconds of her saying and doing nothing, I finally say: "It also has "For EASTER" written on the check." (How she missed this detail while staring at it for so long is a mystery). "Oh yeah, it does. Well... I guess we can accept it," she says staring at me blankly. FINALLY she cashes it, tersely tells me to have a nice day and gives me a single $50 bill (when I wanted smaller bills, but by now I'm too annoyed to bother asking again). While it may seem minor, I compare it to the times cashed checks at the Coleman Branch and the entire transaction is over within a minute, The tellers there are always genuinely friendly. And just for the record, I've had either a Savings or Checking account with First Federal/South State since I was 6 years old. So this rude behavior was unexpected and most unappreciated.

  Response from the owner

  Hi Rob. Thanks for leaving us a review. We understand your frustrations and will share your feedback internally. If you would like to discuss your experience further, we would be happy to have a banker give you a call. Please email your full name and contact information to [email protected].

• M

  Mike Stritch

  5

  Been customers over 30 years. Excellent service, great management. Professional and personable to everyone even jerks and idiots. I've observed them deal professionally with difficult customers, drunks and stoners. Some folks don't get that if you write bad checks you gotta pay and if you're over your limit your card is turned off. Eileen Thames is a true asset to the organization.

  Response from the owner

  Hi Mike. Thanks for taking time to write a review. We strive to provide professional service for all of our customers and we’re happy to hear you’ve had a good experience.

• m

  moderndayjames music

  1

  I opened an account with them and they did not explain how bank to bank transfers worked and was misinformed. I wish they would have explain how their bank operated and had a staff that had more knowledge. In addition, I was told I was going to get checks sent for $25.00, never sent the checks and had to follow up twice to get them. Not a good bank at all.

  Response from the owner

  Hi Moderndayjames, thanks for taking time to leave us a review. We value you as a customer and would like to understand more about this situation. Can you email your name and contact information to [email protected] so we can have a banker contact you about your experience?

• J

  Jonathan Stambolitis

  5

  What a great south state bank branch! Joanne has helped me without question and always with a smile on her face! She has been a true pleasure to work with and is a huge asset to that branch. Thanks for the help Joanne and enjoy that pecAN pie!

• M

  Michael Wesley Howard

  5

  The very best branch,Mt.pleasant. the girls (tellers)are most helpful and kind management is at it's best a great branch

  Response from the owner

  Thank you so much for your review, Michael. We really appreciate you taking the time to share your experience with us.

• C

  Cory Baxter

  1

  A particular teller, middle age white lady. She likes to enforce the no hat rule, only when she sees you as threat. I can't stand the white staff working here. I would never bank with them.

• I

  Isabel Alexander

  5

  With 3 family members being retired bankers it should speak volumes that most banking is with South State. I love them

• C

  Caroline Staley

  5

  Was antitank behind south state Bank at coffee with cars, but I do bank there and they are great! 👍

• T

  T*Bone

  3

  No account? They charge $6 to cash their own check. Arrgh.