SouthState Bank Main St, Conway

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• S

  Somnus

  1

  ATM gave me a ripped 20 dollar bill. Went inside with stub and all they said is they're was nothing they could do. So my own bank shorted me $20

  Response from the owner

  Hello Somnus! We value customer feedback, and we appreciate you taking time to leave a review about your experience with the ATM. If you would like to share more details, please send an email to [email protected].

• C

  Cheryl M.

  1

  Potential home buyer BEWARE! The VP, Scott Tripp has no clue what he is doing. He took FIVE months closing on my home loan! There were ZERO complications. Credit score was 800+. It was very simple, and the real estate attorney involved was quite perplexed. He did TWO hard pulls which affected my credit score and is still present today. Mr. Tripp failed to respond to calls or emails from all parties. Often times I would have to just 'show up' to get an explanation. It FINALLY took me reaching out to the Regional Manager to get my loan closed. The DM was so irritated himself, that he instructed Mr. Tripp to keep me updated on a daily basis. Just go across the street to Bank of America.

  Response from the owner

  Hi Cheryl. Thank you for taking time to write a review. We value you as a customer and want to ensure you receive the best service any time you have an issue. If you would be willing to discuss your experience further, we would like to have a manager give you a call. Please email your full name and contact information to [email protected].

• A

  Ashley Hughes

  1

  Absolutely horrible service. I’ve been a long time customer and yet when I had a transaction that required the manager we were told he was not in and to come back the following day. The next day we were told that he was going to be in training and we could sit and wait until he was done or he checked his email and saw were she emailed that we were there. We finally had to give up and just go to another bank.

  Response from the owner

  We appreciate you bringing this to our attention, Ashley. This is not the level of service we aim to provide our customers. Please email your phone number to [email protected] so we can connect you directly to a banker who can assist you.

• M

  Michael Hucks

  5

  Great bank. This location has good staff and is very helpful.

• E

  Ed Wolfe

  4

  Nice helpful staff , many banking options.