SouthState Bank SR, Winter Haven

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• A

  Anita Todd

  5

  Southstate Bank (Centerstate Bank) is the only bank I will do business with. They still have that feeling of a "hometown bank" while remaining extremely professional.

• M

  Michael Skroch

  1

  If you value competence and customer service, do not bank here. I have interacted with them with my parent's accounts for years and they have always been short, rude, and not voluntarily helpful. Today I learned they are rejecting checks written by my father weeks before he died, such as a house rent check, although he created it online via bill pay -- it could only be him. They rejected it because it was cashed a few days after he died. Duh! This is causing harm to his family who is trying to work his estate but cannot yet access the account. We now have the landlord upset and about to assess us late fees. A key representative was not only unhelpful, she accused me of wrongdoing and focused upon that in the face of their poor behavior and the rush around the recent death of the account holder. Wow. It is clear now that the key staff are so poor that it is rubbing off on their "customer service representatives" who were extremely rude in our time of loss. I contrast this with another account at Wells Fargo where they were understanding, helpful, and concerned for the family. If you like abuse, then bank at this Center State. I completely stand by this review. -- Update: I was able to eventually work with the actual Branch Manager, Denise Watts, who was quite professional and listened to what I had to say and eventually did what I asked. I am still left with the experience that occurred under her watch and wonder why such behavior was tolerated. Beware.

• C

  Connie Dykes

  5

  I have been banking at this branch for 17 years (before it was Center State) I have never had any problems. I find it to be a good friendly neighborhood bank,

  Response from the owner

  Connie, we are so happy to hear such wonderful things about our team in Winter Haven. Thank you for your loyalty and allowing us to be your community bank for so many years. We appreciate you!

• S

  Southern Yak Fishing

  1

  Short and rude. Also, I don’t even know how they’re even in business. They have no grasp on modern technology. Do not bank here, I’ve had nothing but problems

• S

  Sensei Diego Hernandez

  1

  the follow a lot of regulations we definetly do not recomended ., buissness stay away this is a bad bad bad bank .