SouthState Bank Atlanta Rd, Smyrna

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• L

  L. K.

  5

  My experience with CenterState has been great, and if their tellers follow procedure and that is not acceptable to some account holders, don't ask for cash, use your checks, or a credit card for your purchases. I love my teller and their Bank officials. Always treated well🖖

  Response from the owner

  Thank you for sharing your experience!

• A

  Alex MacArthur

  1

  Horrible customer service since their purchase of centerstate. Can't access my estatements for my business for the third time now and no one can figure this out. Spoke three different people who all had transfer me due to inexperience with how to fix my online statement. Last spoke to a Indian lady who couldn't speak good English and was absolutely no help and hung up on me. Take your money elsewhere

  Response from the owner

  Thanks for reaching out, Alex. We apologize for this experience, and would be happy to have a banker reach out directly to you to help. Please email your contact number to [email protected].

• E

  Emily Keesee

  1

  Update to last post - I will absolutely have to leave. My phone won't support the app, so I can't deposit checks and my debit card (which I've never had reason to use until the bank limited it's hours) has been purged so I can't use it at the ATM to get cash. I can't be at the bank during business hours to fix these issues because I work full time. I shouldn't have to take time off from making money in order to make a way to have access to that same money.

  Response from the owner

  Emily, we appreciate your feedback and value the loyalty you have shown to us. We are so sorry to see you go, and hope you will reconsider. We understand that the hour changes can make it difficult for you, and that the face-to-face interactions is an important part of your banking experience. We would like to help in any way we can, by having someone from your local branch team in Smyrna, give you a call to discuss your concerns.

• D

  David Hutchison

  1

  I have had my acct with them for about 3 months now and at first was very satisfied, but that has quickly changed. I have cashed multiple $3000.00 business checks with them and have never had a problem. Today i go in to have a large amount cashed and the lady was very rude about it saying that she will have to put a 2 day hold on it. When i explained to her i was going to purchase a car tonight and need this cash, She just gave me a blank look. I also told her to look up the checks i have cashed there in the past that are from the same company and they never had a problem before. Her reply was she doesn't think i have the money to back the check. I told her thank you have a nice day you have lost a member. I will find a credit union elsewhere that wont stereotype there members. Stay away from here, I had better service with Wells Fargo.

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  Jennifer Lowther

  1

  This bank is the absolute worst bank I have ever been with. Like other posts are spot on I have had to take off work just so I can go to the bank and make a deposit. The ATM is always down I'm unable to transfer money from one account to another through my app. I am unfortunately stuck because of my mortgage with this Bank and I'm currently looking for other options because this is ridiculous.

  Response from the owner

  Jennifer, I am so sorry to hear about your experience with us. We understand how difficult and inconvenient it can be when the ATM is not working properly and our app is not allowing you to make transfers. We would like an opportunity to help you and to understand in more detail so we can resolve any issues you are experiencing. We have forwarded this review to your local branch management at the Atlanta Road Branch in Smyrna, GA, and they are awaiting your call at 770-436-4567. If you would like management to contact you instead, please call 855-863-2265 or email us your contact information by visiting our website.

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  John Bramble Jr

  1

  This bank pulls people's credit reports without notifying their potential customers when trying to get a checkings account with them. Discriminating and disgusting!

• T

  Tony Nelson

  5

  This bank is opened from 7:30am till 8:00pm - best banking hours in Atlanta!

• I

  It is MAX

  5

  Mrs. Dawna was such an amazing spirit! Her customer service was through the roof amazing!!!

• J

  Jesse Coffman

  1

  You have to be a customer to even have them make change for you.

• A

  A GNAT

  5

  Great place, they tried to help me here as far as they could!