SouthState Bank St Matthews Rd, Orangeburg

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• L

  Lovebird 2020

  2

  I don't like the fact that I paid a huge chunk of bills on a Friday early that morning and when Saturday came, they didn't post. So I guess they don't update on weekends. I hate that because I need to be assured of the left over money. I also don't like the new deposit thing where it does show up immediately even if its before 9 pm. I made a deposit at Bank of America on Saturday and it posted and the payment posted ton Sunday. They need to change this.

  Response from the owner

  We appreciate this feedback on transaction timing and deposits. If you'd like to speak to a banker about BillPay, please email [email protected].

• D

  Daryl Richards

  1

  Black older lady at the desk was so rude. I was going to open up a Account but changed my mind. I don't allow people to talk to me any kind of way.

  Response from the owner

  Hello, Daryl. We would like to learn more about your experience at this branch. Please send an email to [email protected] with your preferred contact number.

• c

  chris watkins

  1

  I made deposit at ATM with a check that I was paid it is also a south state check that I was paid. The deposit does not show on my account at all. I called customer service they said it go in at after midnight 3 days later. Awful delay I would never tried this useless service. I would had funds immediately if I would waited till next morning and deposit in person. What a huge step back when my account was taken over from bank of America to switch to scb&t . Atm deposits at bank of America was immediate. Looking for better bank again

  Response from the owner

  Hi Chris. We understand your frustration and apologize for the incorrect information you received. Generally, we make funds from check deposits available on the first business day after we receive your deposit. However, if an ATM deposit is made after 7:30pm EST, on a day we are not open, or a bank holiday like this past Monday, we consider the deposit received on the next business day. If you would like to discuss further, we are happy to have a banker reach out to you. Please send us the best number to reach you at to [email protected].

• K

  Kim Boston

  1

  I've had an account with this branch for over 5 years. Made a deposit on their App. They placed a 10 day hold on a deposit even though the funds were received by South State within 24 hours. When speaking with Jainey at this location she said she would call me right back. (This is after calling the main number and leaving a message. You can't just "call" any branch. All calls for ANYTHING are filtered through a Call Center). It's been 4 hours later. I've been hung up on by Jainey when trying to ascertain how long it could possibly take? I will update this review but I'm not a happy or satisfied customer. This isn't rocket science. They already have the money. Why can't I access my deposited funds? Four days and waiting.

• j

  jarod Jenkins

  1

  not organized with opening a business account from window. I know it's a pandemic with Covid-19 but they need a better solution. waited almost a hr in line just to tell me they needed more docs! smh

  Response from the owner

  Hi Jarod. Thanks for taking time to provide feedback. That is not the experience we want our customers to have. Can you email your contact information to [email protected] so we may have a banker contact you about your experience?

• S

  Stephen Watts

  4

  They are helpful and knowledgeable. I am not 100% with South State's online website compared to other major banks I've used before, but their being local is a huge plus. Also, their free business checking is a huge benefit as well.

• B

  Boss Babe Print Shop

  5

  Great bank! I have had nothing but pleasant experiences with them

  Response from the owner

  We appreciate you taking time to leave a review, Devona. We will share this feedback with our branch staff.

• A

  Anthony Snell

  1

  Waited almost 25 minutes in drive thru for a simple deposit.

• b

  brooklyn71881

  2

  The bank should be opened on Saturdays instead of just drive thru

  Response from the owner

  Hi Brooklyn71881. Thanks for leaving us a review. We appreciate your feedback and will share it internally. If you would like to discuss your concerns further we would be happy to have a banker give you a call. Please send your full name and contact information to [email protected].

• C

  Clark Porcher

  1

  The teller behind the glass was very rude.