SouthState Bank N Broadway Ave, Bartow

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  Janice Garner

  1

  I’m in the process of closing my account. They have completely messed up my credit card so I can close that out and I will be paying that off. Give me back Center state. It’s kind of funny because the same people work there. Reported fraud on my account they have completely just messed up as far as I’m concerned. No need to send me any kind of cordial not meaning answer. Have made transition to Suntrust send me known as truest

  Response from the owner

  Hi Janice. That is not the experience we want our customers to have. Can you email your contact information to [email protected] so we may have a banker contact you to try and resolve this situation?

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  sharon buttorff

  1

  Been with Centerstate for 13 years never had an issue . Now it’s Southstate and it has been one problem after another. They canceled my bank card on memorial day weekend without any notice. I just got paid that Friday and it was a long 3 day weekend. We were out to eat and I went to pay but was told my card with an expiration date of 08/21 was declined 😡 I couldn’t access my account to find out why nor call the bank because it was memorial day weekend. They had claimed my card was out of date and had mailed me a new one which I never got . I’ve since opened a new account in another bank and will close out all my accounts at the end of month when I can switch my direct deposit and and auto debits out to new accounts. Horrible experience, never again. Loved Center State hate Southstste . You don’t mess with people accounts Especially on a transition weekend of banks and a 3 day weekend .

  Response from the owner

  Hello, Sharon. We apologize that the transition hasn't been smooth for you. We would be happy to check on the status of your debit card. Please email your phone number to [email protected] so we can look into that for you.

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  Joel Arias

  1

  Very difficult bank to cash a payroll check at. I have had issues in previous months as well. My boss is looking into finding an easier bank for his employees payroll. would not recommend Comment left by the branch manager did not help. I called and its the branches decision on whether to cash my check or not and they refused to again this month. Now i have to go pay a fee elsewhere to get my payroll or wait a few days for my bank to release full funds.

  Response from the owner

  Joel, thank you for sharing your experience. We have shared this with the local management in Bartow so they can address what you have described. If you continue to experience difficulties, please call us at 855-863-2265 or email us by visiting our website at https://www.centerstatebank.com/contact-us/. Thank you

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  Joey Manning

  5

  They do a great job in this branch. I always end up calling once or twice a week about some random thing that I need and they are always amazing.

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  BIll Moffatt

  1

  The place is a JOKE. Do yourself a favor, look elsewhere, there are lots of options in Bartow.

  Response from the owner

  Hi Bill, thank you for taking time to write a review. We appreciate your willingness to provide feedback especially when you have had a bad experience. If you would like to discuss your experience further, please email your name and contact information to [email protected], and we will be happy to have a banker reach out.

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  Jerry West

  5

  Very Friendly staff, Excellent customer service, great employees and awesome management.

  Response from the owner

  Jerry, we are thrilled to hear this about our Bartow team. Thank you for sharing, we appreciate you!