SouthState Bank Haynes Bridge Rd, Alpharetta

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• R

  Ricky Garcia (J3SUSonST1LTS)

  1

  wouldn’t bother coming into this location. get profiled trying to just cash a check. wasn’t even a check of a large denomination. they created a huge ordeal to then have to hand me the cash. never have had this happen in my life and have cashed checks many many times over what this check was for. at all costs i would steer clear of this branch. the discrepancy i have faced this morning has now caused me to arrive late onto one of my jobs and make me look poorly to one of my customers so thank you for playing your games. 31 minutes to simply cash a small check.

  Response from the owner

  Thank you for taking the time to leave us a review, Ricky. We are glad you brought this to our attention. If you'd like to speak to a banker about your experience, email [email protected].

• K

  Khali Simmuah

  1

  Extremely rude teller was not very helpful at all I ask to have a check written and mailed to a roofing company she asks for my ID and when she opened my account then all of a sudden she needs a ssn just to verify it’s me and I have been a member for 14 years no one ever needs your ID and SSN because it’s all going to pull up the same information. She told me she couldn’t mail the check to the company and I told her I had that done before when I purchased a car she said oh that was a loan then I explained to her I don’t use loans to purchase vehicles she says oh well we don’t do that here. She seemed very disinterested in helping me I ask her if there was another branch around she named a few and ask would I like to use them I said yeah that’s fine she gives me my id and I leave. The entire time the banker was there did not intervene to ask if he can help seeing that she did not give good customer service. I wouldn’t suggest anyone visit the branch cause the treatment seem to be a common practice

  Response from the owner

  Thank you for bringing this to our attention, Khali . We’d like to learn more about this situation. If you’re willing, please send an email with more details about your experience to: [email protected].

• J

  Jake Masic

  5

  Employees and bankers are always super nice and helpful when I go here. Not sure what the other reviews are on about.

  Response from the owner

  Our team strives to deliver an excellent experience, Jake, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• H

  Hollan Shean

  1

  Employees are rude and not helpful!

  Response from the owner

  Hello, Hollan. We value your opinion and would like to hear more about ways you think we can better serve you. Please send us more details at [email protected].