SouthState Bank E State Rd, Valrico

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  Nick A.

  1

  This location has zero basic customer service skills, communication is nonexistent, overall this branch needs to replace their employees who doesn't want to be there and hire new ones who do.

  Response from the owner

  Hello, Nick! We appreciate this feedback on your experience. If you'd like to share more details with one of our managers, please email your phone number and full name to [email protected].

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  Joe Roberts

  1

  Employee always seem bothered by their customers, hours always always wrong communication is not there and always cutoff their customers before their could finish what their trying to say.

  Response from the owner

  We appreciate you taking time to leave a review about your branch experience, Joe. If you would like to share more details about the service you received, please send an email to [email protected]. We would be happy to address any issues.

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  devin turner

  1

  Hours have not updated Lobby closes at 2pm with no signage to indicate the change on either Google or the store front. A 120 minute call into customer service to tell me the only thing they can help with is send me to a branch for more info. And the branch to immediately scoff that customer service/customer care could not assist over the phone. This place has a lot of great mortgage officers, unfortunately their teller and customer facing staff is either under trained or under paid to care for the customer.

  Response from the owner

  Devin, we are so sorry; this is not the experience we want our customers to have. We value you as a customer and we have shared your feedback to the local management in Valrico. If you’d like to speak with someone directly to voice your concerns, please email us by visiting our website at https://www.centerstatebank.com/contact-us/. We’d be happy to have a team member reach out.

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  Edwin Monzon

  2

  Hours posted say drive thru 8am-5pm Monday through Thursday. That is incorrect. Lobby hours say 9am to 4pm, that is incorrect. I do not know the hours, I got to the location at 3:40pm & it was fully closed & shut down.

  Response from the owner

  Edwin, we apologize for this confusion. The branch hours for our Valrico branch located on State Road 60 are Lobby Mon-Thurs 9am–4pm, Friday 9am–6pm and Drive Thru Mon-Thurs 8am-5pm, Friday 8am-6pm. We would like to have a team member give you a call in order to reconcile this misunderstanding. Please call 855-863-2265 or email us by visiting our website, and one of our team members will contact you.

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  Edward Abreu

  5

  Great Experience with the folks at Centerstate Bank, they have been honest in the way the conduct business, friendly and professional in their interaction with clients. I would highly recommend family and friends for all their banking needs. Thanks again, Centerstate Bank of Florida.

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  Jesse Phillips

  5

  I have a small business and of course use center state bank. They have been great in providing information and outstanding service.

  Response from the owner

  Thank you Jesse for your kind words. We appreciate you!

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  Jordan Huguenard

  1

  As of right now it is temporarily closed, swung by there to put in a few checks via drive thru and it was completely vacated

  Response from the owner

  We apologize for the inconvenience. Due to circumstances beyond our control, this office is temporarily closed. For additional assistance, please use our ATM or take advantage of our online banking service or mobile app. Our Customer Service Team is available at 855-863-2265 to help with setting up these additional services for you.

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  Rich Dees

  1

  6-4-20 HAD TO GO THERE IS NEAR MY HOUSE MAKE A DEPOSIT IT WILL BE THE LAST TIME AT THAT ONE CUSTOMER SERVICE IS HORRIBLE!!!!

  Response from the owner

  Rich, we are so sorry to hear about your experience at our Valrico branch. We have shared this with the local management so they can address what you have described. We appreciate you sharing your experience so we can strive to do better for you and our customers.