Service Credit Union Epping Rd, Exeter

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• B

  Brandon Porter

  1

  Officially getting 1 star simply because every branch you call HAS to go through the 24/7 contact center! Before Covid and before they expanded to federal, everything was easier and better. Now it’s trash. Join small credit unions. These ones no longer care about the members

• T

  Taylor Worcester

  5

  I reached out to Manuela in Exeter who completed my application, approved my loan and closed it all in what felt like an hour. Fast, efficient and always so friendly! Lending can be stressful but Manuela makes it easy and enjoyable. Thank you Manuela and team for always making our entire families transactions smooth, we love doing business in Exeter!

• C

  Christopher or Chris/Critter C

  1

  Really just wasted my time put money into my bank for it not to be accepting deposits. Horrible service I'm about done with service credit unions ATM going down. Or oartly working clearly couldn't fix before weekend or lazy

  Response from the owner

  Hi Christopher, we apologize for the inconvenience you experienced at our Exeter branch. While we were experiencing some ATM issues last week that affected deposits, those have now been resolved.

• J

  Jenica Mills

  5

  Only used the drive-up ATM, as it was after normal business hours. ATM machine was speedy and worked properly.

• j

  jaye aither

  1

  I have called 4 Service Credit Union offices, I get the same old, "our reps are all busy, leave your name, number and member number and we'll return your call." It doesn't matter what time I call, the same old menu and no one calls me back. I have an issue that ALL the branches are so busy they can't call back. This needs to be fixed.

  Response from the owner

  Hi Jaye, we apologize for the long wait time over the phone. We do have 50 branches as well as a 24/7 member service support line, and live chat on our website and online banking. Have you tried the latter two options? Find all the ways to contact us here: https://servicecu.org/contact/

• J

  Jay Alberts

  5

  The Exeter office is like the one in a hundred businesses seldom found these days. It has got to be tedious doing the same thing all day long. However, the tedium seems to be broken up by spending time with the customers in a more personal and fun way; more so than all other banks. And what the competitors don't seem to realize is that alone makes a big difference. It keeps me coming back.And it costs the bank absolutely zero dollars to implemant a similar approach everywhere. I know first hand it starts from the bank manager on down. She returns my calls, helps even when the answer is obvious to everyone but tme. She has gone to the wall to help me with some unique situations. I knew she was fighting for me and succesfully, as well. I had no interest in changing banks until a young lady I work with was trying to gain new customers for SCU in order to get extra Christmas money in a special promotion. I signed up suspecting I was just getting another bank like the others. I wasn't. I felt like I was the big winner. I don't do these reviews unless I want to pay a business back for being both rude and incompetent. Then I crush them. Not this time. Selfishly, I don't want to see the manager ever get promoted because she is that good, but she deserves it. I imagine her ability to train other branches with a her style would be a wise investment. I like my bank because i like the personal touch plus i'm also a fan of good business practices.

  Response from the owner

  Thank you so much for your membership and your amazing review, Jay! We will be sure to pass this along to management.

• m

  mike fresca

  5

  I had the pleasure of speaking to Kennedy about an issue with my paycheck, she was happy to help and got it done immediately. Thank you so much! I appreciate you helping me when I needed it most 🙂

  Response from the owner

  Hello Mike, we appreciate the time you took to give us 5-stars! We are glad that Kennedy was able to help you. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you.

• R

  Rebecca Hews

  1

  Absolutely the worst banking experience I have had in the well over year we have had out acct. Never had any issues depositing a payroll check until dealing with the extremely rude manager at the Exeter location. Currently looking for other local credit unions after this experience.

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  Jaliyah Thomas

  1

  Every time I go here the atm is down. Absurd. Fix your technology.

  Response from the owner

  Hi Jaliyah, we apologize for the issues related to our ATM last week. We have been working on the issue and it should now be resolved.

• M

  Michelle Cobb

  1

  Will not help with my debit card being charged twice at the same business on vacation. Avoid banking with this facility as much as possible because when your card info has been comprised they will not be there to help you!

  Response from the owner

  We are sorry to hear you had this experience. Your safety and security are of utmost importance to us, and we would like to make it up to you. Would you like for someone from our Member Services team to reach out to you directly?