Service 1 Federal Credit Union State Hwy, Shell Knob

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$2500

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• K

  Kyle David

  5

  Service 1 is fantastic! The customer service from this group in Shell Knob is above and beyond. They have helped my wife and I build our credit to the point of us both having excellent credit. I cannot thank them enough and we appreciate where we are in life in part to their service to us. We would highly recommend them, as they keep a family feel in their interactions.

  Response from the owner

  We're so happy that you're both in excellent financial health, poised to take advantage of the best rates and terms available plus ensure a solid background for future growth. Your success is our mission! We appreciate that you took the time to provide your feedback and recommendation. Thank you for being part of the Service 1 FCU family, Kyle—we look forward to seeing you soon!

• D

  Donna Moulder

  5

  Julie and her team have helped me to purchase two vehicles with salvage titles and went above and beyond to help me with the sale of one. They treat you as family and make the whole process very easy! Service 1 in Shell Knob will always be my first choice!

  Response from the owner

  We appreciate the stellar review, Donna! We're honored to be your go-to financial institution. Thank you for being part of the Service 1 FCU family!

• D

  Doug Holmden

  5

  Personally I've always received wonderful service here. Sometimes even going above and beyond what is expected. Have had several loans through them. One auto loan was handled over the phone while working out of state. They took care of getting notaries set up for me and all necessary Communications to help get it taken care of.

  Response from the owner

  Thank you for the feedback. We're glad to hear about your exceptional experience getting an auto loan! Thank you for making us your trusted financial partner, Doug!

• M

  Mae Chan

  5

  The crew are so friendly and kind. Even their dog is friendly! They're the first bank I've had that does an excellent job. Been with Service 1 for 5 years and will continue to be there!

  Response from the owner

  You made our day, Mae! Your feedback is appreciated, and we're excited to be of service (our furry friend Leighla agrees!). We look forward to your next visit!

• D

  Doug Obermann

  5

  The NEW location is awesome. Julie and her crew went above and beyond to help us get papers notarized, copied, collated, and stapled for the sale of our USCG documented boat (and deposit our check of course). BRAVO!

  Response from the owner

  Thank you for letting us know how we're doing, Doug. We're excited to serve you from our new location, and we're so glad we could help with the boat sale. When you're ready to set sail again, come see us for low financing rates on your next watercraft! Happy summer!

• S

  Skylyn Lindsey

  5

  My husband and I have been customers of Service 1 since 2015. They are super easy to work with and always have the best rates. Shout out to Julie who is amazing!

  Response from the owner

  Skylyn, we appreciate your feedback. We're excited to be able to save you (and all Service 1 FCU members) money with competitive rates! And of course we pride ourselves on service that's second-to-none. We'll pass along the shoutout to Julie. Thank you and have a great day!

• R

  Ryah Hardin

  5

  I had a very good experience at Service 1 Federal Credit Union. Julie was quick to answer my questions and the loan process was very easy. I would definitely recommend them to others.

  Response from the owner

  Thank you for sharing your experience, Ryah. We're here to help make the financing process convenient and stress-free, and we're happy to hear yours was just that. We appreciate your membership and trust in Service 1 FCU!

• S

  SJ

  5

  Julie, Ida, and Bayleigh (and Layla) are all so friendly and helpful! They make doing business easy, and they help you with a smile!

  Response from the owner

  Thank you for the 5 stars, Sally. It's a joy to serve amazing members like you!

• L

  Larry Flick

  5

  The girls at the Shell Knob banch are always very good and professional with their customers I highly recommend Service 1 Federal Credit Union for all of your banking needs, they will do their best for you.

  Response from the owner

  We appreciate your feedback and kind words, Larry. Thank you for taking time out of your day to share your experience. We look forward to serving you again soon. Wishing you a wonderful summer!

• H

  Hailey Willoughby

  1

  I’m so frustrated, we went to shell knob location in January to get our vehicles refinanced through them. Merry said that she will get out titles sent out and we will receive them within 6 to 8 weeks. It’s March, I have called the license bureau and they have no record of our titles. I have called and emailed Merry over 10 times and no answer. She did answer and talked to me one time and said they were in her office and she would get them send off and this was 8 weeks after we signed, So they are still sitting in her office and we still haven’t received our titles. She still has not made any contact with us about when we should receive them and when I try to call or email I never receive anything back. This is very frustrating! I called the license bureau and they told me to just file for a lost title since it’s been past 8 weeks and she still has them just sitting in her office. Guess that’s what I’m going to have to do since I never get any information back!!

  Response from the owner

  Thank you for letting us know about your experience, Hailey. We understand that there were some extenuating circumstances in this instance, including a typical weeks-long timeline and a tax season backlog at the local DMV, but we apologize that we didn't do a better job of helping to monitor the situation. We understand your disappointment and hope that recent steps we've taken to contact you and the DMV to expedite the process will restore your trust in us. We appreciate you and vow to work hard to earn and keep your trust! We look forward to serving you again soon.