SEFCU Mortgage Services Patroon Creek Blvd, AlbanyMortgage lender
- +1 800-444-6313
- 700 Patroon Creek Blvd Suite 301, Albany, NY 12206, United States
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3.6 stars based on 10 reviews
I am leaving 5 stars for our incredible loan officer, Kara Guthrie. As 1st time home buyers, we had many questions and concerns that Kara always addressed quickly and kindly. She guided us through our buying process from pre approval to close always making herself available whenever we needed her. There were a few items we needed to complete that we wouldn't have known about if not for Kara, even though the responsibility of letting us knownshould have fallen on our agent! Excellent communication all through out! And just a kind easy person to work with! Thank you, Kara! We will always be grateful for your helpResponse from the owner
Thank you so much for the 5 star review! It was a pleasure working with you, Kiersten!
My wife and I used SEFCU for our 1st mortgage, we are very happy with the way they handled our loan process. Renay Brandon was our loan officer and she explained everything to us with ease and made sure we knew exactly what was going on. Renay made the process very easy and smooth and we are very appreciative of her hard work for us. I would highly recommend using SEFCU for any loan. This is my 1st mortgage loan, but 3rd personal loan and I wouldn't go anywhere else for money. Thank you again Renay for your expertise in our first home buying experience!Response from the owner
Thank you for the 5 stars Jim! We truly appreciate it!
Jeremy (x2569) was a huge help with my mortgage refinance. He understood what I was trying to accomplish and offered options, recommendations and reassurances. He is professional, knowledgeable and a pleasure to work with. I wouldn't hesitate to recommend him to anyone needing financing related to their home!Response from the owner
Thank you, Erin. It was a pleasure working with you.
After a rocky start with our mortgage experience, we were handed over to Renay Brandon with SEFCU mortgage services. After our first conversation with Renay we knew we were in good hands. Renay is extremely knowledgeable in her field, professional, has a sense of urgency, and exhausted all options in order to find the best mortgage option for us. Renay is an excellent mortgage officer and we would recommend her 100% of the time!Response from the owner
Thank you for your kind words, Sarah! I truly appreciate it and I'm so glad your experience with us was great one!
MMatt St. Onge5
SEFCU Mortgage made my homebuying experience painless! They were professional and prompt in their communications, and were a huge help in an area I didn't know too much about as a first time homebuyer. I cannot recommend them enough.Response from the owner
Thank you, Matt! Congratulations on your new home and being a first time homebuyer! If there is anything you need, we're here for you!
Dayna Hayes and the team at SEFCU took great care of us during a long construction delay in 2020. It was a tough time for everyone and the extra attention and personal touch really made a huge difference.Response from the owner
Thanks for the 5 star review, David! It's greatly appreciated!
Dayna was a pleasure to work with and very professional. She kept us updated throughout the entire process so we knew what was going on and was available to answer questions whenever we had any. I would not hesitate at all to work with her again in the future. Thank you!Response from the owner
Thank you John! It was great working with you!
Kara Guthrie was fantastic. She stayed with us through the process every step of the way, ensured we understood every detail and checked in with us regularly. She was a pleasure to work with and I'd highly recommend her!Response from the owner
Thank you Audrey for the great review! It was so nice working with you!
We recently closed on a home with the assistance of Renay Brandon. She was very patient with all of our questions and always took the time to explain everything to us along the way. She ensured we understood every step, every form, every charge, which made us feel so much more comfortable with the process.Response from the owner
Thank you so much for the great review Jen. It was a pleasure working with you!
I was referred to SEFCU by a realtor I was working with. I ended up dealing with two different people one of which my realtor referred me to. At first the person who I was working with was very attentive and easy to get a hold of. It then got confusing as I was working with the other person who the realtor had referred me to. I provided the same information to both people. They each ran my credit which caused my score to drop twice. Neither one ended up being helpful or returned calls or emails. Very unprofessional. I have since moved on and will soon close on a loan with Homestead Funding.
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