SchoolsFirst Federal Credit Union - San Clemente Avenida Pico Suite I, San Clemente

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• A

  Amy Mihele

  5

  We LOVE Schools First CU and have been with them and formerly OCTCU for over 17 years. My two teen boys also have debit cards with them. Not once have we had a problem with this bank and love the new San Clemente location. All of the staff are so friendly, they are always professional, smiling and greet us twice, once at the front desk and at the back counter with the tellers. One of the tellers knows my son from depositing his monthly paychecks and made sure to tell me how polite he is when he goes by himself. We feel like family here and I cwould give them 10 stars if I could!!!

  Response from the owner

  Amy, we love our Members! Your loyalty means the world to us and we are glad to hear you are enjoying the San Clemente Branch. We look forward to serving you and your family for many years to come.

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  Matthew Fisher

  1

  Such a poor bank. I have watched them decline since OCTFCU. The service is horrible. They issued a CC increase without my consent. And getting customer service on the phone takes hours. It's worse than Wells Fargo

  Response from the owner

  Matt, we're very sorry for your recent experiences. We would like to help. Since you've recently spoken with Kathy W., please call 800.462.8328 and ask for her. She hopes to talk with you soon.

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  Kevin Avendano

  1

  Horrible experience they offer really horrible customer service should have better service and offer better help to there customers. By far the only branch that hasn’t offered good customer service.

  Response from the owner

  Kevin, we are sincerely sorry for the experience you had at our branch. We would like the opportunity to speak with you and learn more. When you have a moment please call us at 800.462.8328 and ask to speak to Nicole Groot, our Branch Manager. We look forward to hearing from you.

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  Hiro Umi

  5

  Jenn answered all the questions I had and gave me more insights that I didn't think about before. Exceeded my expectations of what is already my favorite bank.

  Response from the owner

  Hiro, thank you for your kind words. Jenn will be thrilled to know she exceeded your expectations. Thank you for your Membership!

• H

  Hayley Manchester

  1

  Worst customer service ever. Went to cash a check. Took 30 mins. Absoutley ridiculous. Get employees that know what to do.

  Response from the owner

  Hayley, we apologize for the inconvenience you experienced when cashing a check. We know your time is valuable and we don't want to be a source of frustration. We appreciate you sharing this with us, it will help us improve our service. Thank you for your Membership.

• S

  Stephanie Estrada

  1

  The customer service here is horrible! Out of all the branches I gone to this one is the worst.

  Response from the owner

  Stephanie, we are sincerely sorry for the experience you had and would like the opportunity to learn more. When you have a moment please call us at 800.462.8328 and ask to speak to Nicole Groot, our Branch Manager. We look forward to hearing from you.

• J

  Jerry Thomas

  1

  I hate Schools First. They don't accept my deposits. I might as well keep my money under my mattress!

  Response from the owner

  Jerry, we apologize for the inconvenience you experienced with your CO-OP deposit. We understand you were able to speak to Brett S., the Supervisor at our San Clemente branch. Please reach out to us if there is anything else we can assist you with.