Roselle Checkexpress Currency Exchange E Irving Park Rd, Roselle

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• J

  James Cummings

  1

  Rarely do I ever do reviews for companies . I’ll leave one today . I walked into the establishment with 3 checks from the state of illinois with my name and address on them with my state id . Immediately after seeing my check the woman refused to cash them because I was not registered. I’ve been to several currency exchanges in illinois and never went through this . She also stated because I signed them prior to arrival they couldn’t help me either . That’s fine but the disgust in this woman’s face when I came into the door is why I’m writing this review. I wouldn’t recommend coming to this place at all. The attitude and mannerisms of this woman was one of a person who hates their job and I only came here because I didn’t want to wait until Friday to receive cash through my bank . I didn’t go back in forth with her because clearly working there is hell for her so she takes it out on customers . Good luck to those who go here only if you must and if you’re in a hurry but no stars poor customer service . Stay away if you’re a person of color

  Response from the owner

  I’m sorry that you did not have a positive experience during your visit today. Unfortunately, we do require checks being presented by first-time customers remain unsigned until the approval process is completed. This, however, does not excuse the way the situation was handled. We certainly can do better and will address this situation with store staff. I appreciate you letting us know about your experience and I’m sorry your visit was not handled in a more appropriate manner. Please feel free to contact us by phone (312-829-6091) or e-mail ([email protected]) if you would like to discuss this matter further. We always appreciate the opportunity to turn a negative experience into a positive one!

• d

  daniel stepkowski

  5

  Jennie was amazing with helping me and making my day.

• D

  Dean Koniewicz

  5

  The people who work there are incredibly nice and helpful, especially esther shes great with her knowledge and attention to detail i highly recommend using this currency exchange to everyone. Dean.koniewicz PERFECTED painting and home SERVICES, A 5STAR RATED company

  Response from the owner

  Thank you for the kind words. Nothing makes us happier than a happy customer!

• D

  DieselDaze

  1

  This was once an excellent in-town business to pay bills (if you wanted to forego internet payments), cash checks and more. Ron, the previous Manager, and his assistants were always friendly and welcoming; they always greeted you with a smile and efficient service. Sadly, those days are gone along with the staff, replaced by [often] surly Hispanic women with poor, discourteous attitudes. Getting a roll of quarters use to be a simple exchange. Today, you're charged a 25 cent fee for the transaction (seriously?). I've stopped using this locale unless absolutely necessary as a result. Heads up for current management: service with a smile--and kindness--are the rules when dealing with the public, NOT exceptions. Your business is putrid; the stench, most foul.

  Response from the owner

  I would like to start by offering my sincerest apologies for the poor customer service you experienced during your recent visit(s) to our location. We have owned & operated the Roselle Currency Exchange for almost 20 years. During that time we have always focused on providing the public with the highest level of customer service. I was surprised to hear of your negative experience and would appreciate the opportunity to speak with you directly. I not only want to address the customer service issue, but also discuss any additional feedback you could provide. Please, feel free to contact me directly at your earliest convenience. I can be reached directly by phone (847-943-9811) or via email ([email protected]). I look forward to hearing from you. Sincerely, Michael H. Director of Operations Checkexpress Currency Exchanges

• P

  Page M

  1

  Refused a man based off his color , disrespectful and disgusted by their behavior

  Response from the owner

  First and foremost, I want you to know that discrimination of any kind is not tolerated by our company. Everyday our organization provides financial services for individuals of every race, color, religion, sex and nationality. The diversity of our customers and staff is a source of great pride for our company, making the seriousness of the allegations contained in your review even more concerning. We have already begun an investigation into this matter; and while I am confident the outcome will show this incident was not a case of discrimination, you have my word that should the facts show otherwise, the responsible individual(s) will be held accountable. To that end, please contact us at your earliest convenience at 312-829-6091, so we can obtain additional information regarding this incident. Thank you for voicing your concern. We sincerely look forward to speaking with you.

• F

  Faith Moy

  1

  Literally refused a man based off his color

  Response from the owner

  First and foremost, I want you to know that discrimination of any kind is not tolerated by our company. Everyday our organization provides financial services for individuals of every race, color, religion, sex and nationality. The diversity of our customers and staff is a source of great pride for our company, making the seriousness of the allegations contained in your review even more concerning. We have already begun an investigation into this matter; and while I am confident the outcome will show this incident was not a case of discrimination, you have my word that should the facts show otherwise, the responsible individual(s) will be held accountable. To that end, please contact us at your earliest convenience at 312-829-6091, so we can obtain additional information regarding this incident. Thank you for voicing your concern. We sincerely look forward to speaking with you.

• H

  Hammad Offficial

  5

  Great advice and great staff! 🏆