Rogue Credit Union Chetco Ave, Brookings

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• B

  Beach Chicken

  4

  Convenient location right off Chetco Ave, in town. No drive up teller, you have to go in if you have a question or need any assistance. Nice and spacious inside, however the line and wait time can be long. Service is neutral, not too friendly but not too bad either. Opening accounts can be long and complicated, especially if you have a Trust. For a small, community credit union my expectations were a bit higher then what I have experienced. I would give them 3 and a 1/2 star.

• T

  Tabitha Harris

  1

  This branch deserves negative stars. They don't care if your account is fraudulently used. The purposely wait until after their defined deadlines to deny any fraud investigation or reimbursement for fraudulent charges coming from the account. They do not care about their customers or protecting their money. Even if Adult Protective Service was involved and filed charges against the individuals for financial elder abuse. They only care about profit. FDIC and NCSUIF are in place for a reason. Anyone in the local area should get their hard earned money out of this facility!

• B

  Brian Pacchetti

  5

  Ever since Rogue took over Chetco Credit Union, I've witnessed a steady growth with Rogues professional banking services. This is likely a reflection of their management team. I really like their drive-up ATMs, between their online services and ATMs, there's little need to enter the bank. Being in the middle of a Pandemic, this is a healthy approach and reassuring that business is running as usual.

• E

  Elizabeth Drummond

  4

  Definitely need more staff. There was one teller and one banker with a line. This branch is located in a bad spot. But over all delightful people to deal with.

  Response from the owner

  Hi, Elizabeth - Thank you for your review. We take our member's feedback to heart and will pass it on to our Brookings Branch Manager. Thank you for your membership at Rogue Credit Union!

• L

  Laura

  4

  After a huge ordeal and banks mistakes our issue was dealt with satisfactory. Took a lot longer and caused an enormous amount of stress but they did fix the issue.

  Response from the owner

  Hi, Laura - We are very disappointed to hear about your experience with Rogue. We truly value our member's feedback, and would like to contact you to hear more about your experience. Please email [email protected] with a contact phone number, and our Market Vice President will reach out to you.

• D

  Dawn Decuir

  5

  This bank sounds like they actually care about their customers! I think I will open an account soon.

• T

  Timothy Mcelmurry

  1

  Poor service. Slow service. No parking after harbor branch closed. Recommend anywhere else.

• S

  Shawn Daly

  5

  I had a great experience with Patty on the telephone, she was helpful and professional. Thank You Patty!

• N

  Nick GravyLappers

  1

  Should have a note on the door when closed on Holiday's. Kinda stupid if you don't cause not all people have phones.

• C

  Colleen Gurney

  5

  Reliable banking services, helpful, knowledgeable and courteous employees.